NHGD Patient Service Associate (1 Year Contract to Perm)

National Healthcare Group Diagnostics; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore is seeking a Patient Service Associate to provide excellent customer service in laboratory and radiography sections. Responsibilities include managing patient registrations and appointments. The ideal candidate has a NITEC and 2-3 years of relevant experience, strong customer service skills, and the ability to communicate with Mandarin-speaking patients. Immediate availability is a plus.

Qualifications

• At least NITEC with 2-3 years of relevant experience in the healthcare/service industry.
• Able to communicate with Mandarin speaking patients when needed.
• Strong customer service experience and willingness to learn.

Responsibilities

• Provide excellent customer service to patients in the laboratory and radiography sections.
• Manage patients' registration and assist in appointment scheduling.
• Perform general administration and cashier duties.

Skills

Customer service experience

Team player

Positive thinker

Ability to work in a fast-paced environment

Basic computing knowledge

Communication in Mandarin

Education

NITEC

Job description

NHGD Patient Service Associate (1 Year Contract to Perm)

Family Group: Ancillary

Job Scope

Reporting to the Laboratory-In-Charge, you will provide excellent customer service to patients in the Laboratory and Radiography sections. You will be responsible for the reception of all appointments and walk-in patients at the laboratory and radiography clinic. Other duties include answering incoming telephone calls, managing patients' registration, assisting in appointment scheduling, and performing general administration and cashier duties.

Job Requirements

• with at least NITEC with 2-3 years of relevant working experience in the healthcare/ service industry
• a positive thinker, and team player with a pleasant disposition
• able to communicate with mandarin speaking patients when needed
• able to work well in a fast-paced environment
• have strong customer service experience
• with basic computing knowledge and willing to learn
• it will be an advantage if you are able to start work immediately