Network Operations Center (NOC) Engineer

CHINA UNICOM (SINGAPORE) OPERATIONS PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A telecommunications company in Singapore is looking for a Network Operations Engineer. You will handle incident response, support cross-border services, and troubleshoot network issues. The ideal candidate has a Bachelor’s in a relevant field, 2–4 years of experience in NOC operations, and is proficient in both English and Mandarin. Familiarity with various monitoring tools and networking knowledge is required.

Qualifications

• 2–4 years in NOC / network operations (L1/L2) required.
• English and Mandarin communication necessary.
• Eligibility to work in Singapore essential.

Responsibilities

• Initial diagnosis, ticketing, and prioritisation.
• Troubleshoot issues and escalate as needed.
• Support cross-border services and maintain documentation.
• Participate in shift/on-call rotations.

Skills

Incident response

Troubleshooting

Communication skills

Networking knowledge

Monitoring tools

CLIs and Wireshark

Education

Bachelor’s in Telecommunications, Network Engineering, Electronics, Computer Science

Tools

Zabbix

ServiceNow

Jira

Remedy

Job description

Responsibilities

• Initial diagnosis, ticketing, and prioritisation.
• Incident response (L1/L2): Troubleshoot per SLA, apply workarounds, escalate to engineering/providers, and drive closure with clear comms.
• Cross-border services: Support IPLC/IEPL, IP Transit, MPLS/VPN; coordinate maintenance windows, change execution, and rollback plans.
• Change & validation: Pre-checks, implementation checkpoints, PIV; keep rollback readiness and change hygiene.
• Performance & capacity: Track utilisation, produce weekly/monthly reports, and recommend tuning/expansion.
• Documentation: Maintain topology, SOP/runbooks, RCAs, and audit-ready ticket records.
• Shift coverage: Participate in rostered shift/on-call to meet priority incident needs.

What You Bring

• Education: Bachelor’s in Telecommunications, Network Engineering, Electronics, Computer Science, or related.
• Experience: 2–4 years in NOC / network operations (L1/L2) within carrier or large enterprise environments, operating to SLAs.
• Networking: Working knowledge of IP/MPLS, BGP/OSPF, VLAN, QoS, ACL, NAT; familiarity with OTN/DWDM/SDH is a plus.
• Tools: Hands-on with monitoring/ticketing (Zabbix/PRTG/SolarWinds, ServiceNow/Jira/Remedy), basic CLI, and Wireshark packet reads.
• Communication: Crisp incident notes, timely updates, and confident vendor/customer coordination.
• Language: English and Mandarin — Mandarin is required to liaise with China-based technical teams and review Mandarin technical/contract materials (business necessity).
• Eligibility: Legally able to work in Singapore; open to night/weekend shifts per roster.

Nice to Have

• Certifications: CCNA/HCNA/CCNP/HCIP, ITIL Foundation, or equivalent.
• Exposure to MVNO/mobile platforms, large campus networks, or carrier-grade integrations.
• RCA writing, problem management, or change management experience.