Merchant Services Field Specialist - Payments & Support

360 MARKETING SERVICES PTE. LTD.; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

A financial institution in Singapore is seeking a Merchants Customer Service Field Representative to audit and service retail merchants. The candidate should possess previous customer service experience and excellent communication skills, particularly in English. Responsibilities include visiting merchants, providing insights into payment methods, and notifying them of marketing campaigns. The role requires a proactive and independent attitude and no sales are needed. Candidates with retail experience will be favored.

Qualifications

• Previous experience in a customer service role.
• Excellent fluency and communication in English.
• Good credit rating.
• Time management skills for a fast-paced environment.
• Ability to build good relationships with merchants.
• Physically fit.

Responsibilities

• Visit and service assigned merchants island-wide.
• Provide insights into merchants' payment acceptance.
• Notify merchants of upcoming marketing campaigns.
• Test payment terminals and resolve issues.
• Deploy marketing materials and share insights.
• Adapt to any ad hoc activities assigned.

Skills

Customer service experience

Proactive attitude

Excellent communication in English

Time management

Ability to handle challenging situations

Building relationships

Retail experience

Job description

A financial institution in Singapore is seeking a Merchants Customer Service Field Representative to audit and service retail merchants. The candidate should possess previous customer service experience and excellent communication skills, particularly in English. Responsibilities include visiting merchants, providing insights into payment methods, and notifying them of marketing campaigns. The role requires a proactive and independent attitude and no sales are needed. Candidates with retail experience will be favored.