Membership Consultant

MORROW HEALTH PTE. LTD.; Singapore; On-site; SGD 35,000 - 50,000; Full time

Job summary

A health and wellness brand in Singapore seeks a dedicated Membership Consultant to engage prospective members, showcase unique wellness offerings, and drive active memberships. This vital role requires a blend of sales expertise and exemplary customer service. Applicants should possess a diploma and experience in consultative sales or customer-facing roles. Strong communication skills and a passion for wellness are essential. The company fosters a diverse and inclusive team culture.

Qualifications

• 1–3 years of experience in consultative sales, membership sales, or customer-facing roles.
• Strong communication and interpersonal skills with a persuasive yet empathetic approach.
• Passion for health, wellness, and lifestyle services.

Responsibilities

• Engage prospective members and convert enquiries into active memberships.
• Build strong rapport by understanding needs and wellness goals.
• Conduct consultations and facility tours.

Skills

Consultative sales

Communication

Interpersonal skills

Customer trust building

Tech-savvy

Resilience

Education

Diploma in Sales, Marketing, Business, Sports Science, or related field

Tools

CRM systems

Online communication tools

Job description

About Morrow Health

Welcome to Morrow — where science meets soul.

Morrow is a next-generation health and wellness brand rooted in the belief that high performance and deep healing go hand in hand. We offer an integrated, intentional lifestyle experience across diagnostics, movement, nourishment, restoration, and mindfulness — all under one roof.

Our flagship 38,000 sq ft sanctuary in Singapore brings together clinical excellence and soulful experiences. This marks the beginning of our vision to become a global force for wellness transformation.

At Morrow, we are guided by two sets of commitments:

Our Operating Principles — how we work as a team:

Mindful · Ownership · Rhythm · Winning Together

Our Brand Promises — what we bring to our clients:

Connection · Impact · Trust · Empowerment (CITE)

This isn’t just wellness—it’s a movement. If you’re ready to shape the future of longevity care and make a lasting impact, join us in building something extraordinary.

Role Overview

As a Membership Consultant, you will be responsible for engaging prospective members, showcasing our unique wellness offerings, and converting enquiries into active memberships. You will act as a trusted advisor, educating customers on our products and services, and ensuring every interaction reflects our brand’s values of care, empowerment, and holistic wellbeing.

This role combines sales, product expertise, and customer service excellence, making it a vital front-line position in driving growth for the business.

Key Responsibilities

• Respond to enquiries from online platforms, walk-ins, or referrals with professionalism and timeliness.
• Build strong rapport with prospective members by understanding their needs, wellness goals, and lifestyle aspirations.
• Learn and maintain in-depth product knowledge of all services (medical, wellness, recovery, nutrition, fitness) and communicate benefits clearly.
• Conduct consultations, facility tours, and product demonstrations to guide potential members through our offerings.
• Convert leads into memberships by presenting appropriate packages, promotions, and value propositions.
• Follow up with leads through calls, emails, and digital channels to maximise conversion.
• Work closely with the MORROW Experience team to ensure smooth onboarding and handover of new members.
• Track and report sales activities, conversion rates, and member feedback for continuous improvement.
• Maintain high standards of integrity, confidentiality, and compliance in all sales and service activities.
• Ownership of membership lifecycle beyond sign-up: monitor member activity, nurture ongoing engagement, address concerns early, and collaborate across teams to maximise renewals and maintain best-in‑class retention rates.

Requirements

• Diploma or equivalent in Sales, Marketing, Business, Sports Science, or related field.
• 1–3 years of experience in consultative sales, membership sales, or customer-facing roles.
• Strong communication and interpersonal skills with a persuasive yet empathetic approach.
• Passion for health, wellness, and lifestyle services; ability to translate enthusiasm into customer trust.
• Proactive, target-driven, and resilient in achieving conversion goals.
• Tech-savvy with experience using CRM systems and online communication tools.
• Bonus: Prior experience in gyms, spas, recovery facilities, hospitality, or wellness clubs.

How to Apply

Morrow is an equal opportunity employer committed to building a diverse and inclusive team.

If you're excited to contribute to our mission, we invite you to submit your application here:

https://apply.workable.com/j/8AE05E6C48