Manager / Senior Manager / Assistant Director (Private Partnership Scheme)

Yellow Ribbon Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An organization focused on inmate rehabilitation is seeking a professional to implement the Work Programme in Prisons. Responsibilities include managing stakeholder relationships, monitoring performance, and coordinating training for inmates to enhance their employability outcomes. The ideal candidate will hold a degree, possess strong analytical and communication skills, and have a passion for assisting in rehabilitation efforts. This role offers a unique opportunity to make a significant impact in the community.

Qualifications

• 2 to 3 years of sales, customer service and administration experience.
• Passion for serving the rehabilitation and aftercare sector.
• Ability to plan and organize work schedules efficiently.

Responsibilities

• Implement the Work Programme in Prisons through the Private Partnership Scheme.
• Maintain good working relationships with stakeholders.
• Coordinate and administer inmates' training in accordance with workshop schedules.

Skills

Strategic thinking

Interpersonal skills

Analytical skills

Communication skills

Problem-solving ability

Team player

Education

Degree in any discipline

Tools

Microsoft Office

Job description

Overview

What the role is:

Yellow Ribbon Scheme of Service At YRSG, we believe in nurturing our officers and maximising their potential to thrive in the reintegration and aftercare sector. You will be appointed on the Yellow Ribbon Scheme of Service. Under this scheme, officers will have the opportunity to be rotated to different areas of work for diverse exposure. The wide exposure and professional development opportunities will enable you to have ONE CAREER, MANY PATHWAYS with us and allow you to have a meaningful and interesting career in YRSG. As part of your career development, you may be rotated to the following functions:

• Reintegration Group – Partnership@YR (Community Partnership, Employer Engagement and Media & Advocacy); Aftercare@YR (Community Relations & Engagement, Programme & Admin and Sector Planning); Skills@YR (Employability Training and Industry Training); Careers@YR (Career Coaching and Career Guidance).
• Corporate Development Group – Strategy@YR (Strategic & Corporate Planning, Resource Planning, Organisation Development & Staff Engagement and Policy, Research & Analytics); Corporate Services@YR (Finance and Administration); People@YR (Strategic HR, Career Development & Performance Management, Talent Management, Learning & Development, Recruitment and HR Business Partnership).

What you will be working on:

The incumbent is responsible for the implementation of the Work Programme in Prisons through the Private Partnership Scheme (PPS). The officer would be expected to work with stakeholders (SPS and workshop operators) to resolve operational issues and maintain good working relationships to improve inmates’ employability outcomes. The officer is required to track and monitor policy, operational and financial performance of the PPS section. Through the Work Programme and skills training, the officer will play a crucial role in improving inmate’s employability outcomes and career mobility.

• Work Programme Policy and Planning – To design process with SPS to track performance of the Work Programme through analysis of lead indicators, analyse trends, develop hypothesis relating to the Work Programme and provide recommendations for engaging inmates. Conduct future planning and scenario analysis to manage operational situations. To maintain the Standard Operating Procedures for PPS Contract management and ensure they are updated in a timely manner. To review policies relating to the Work Programme with SPS and YRSG divisions. Coordinate and administer inmates’ training in accordance with workshop schedules. Handles administrative functions, which include drafting approval papers and reports, administering shared folders, and preparing presentation slides.
• Contract Management – Prepare and draft contracts, including Service Level Agreement (SLA) and Service Level Agreement Approval Forms (SLAAF), as well as procure Credit Rating Reports where necessary. Monitor contract expiry dates and follow up on renewals to ensure continuity of collaborations. Verify receipt and validity of contractual documents, including workshop certifications (such as Halal, AVA, BizSafe Level 2, and equipment certifications under statutory requirements like air receiver etc), insurance policies (All Risk, Fire, Public Liability and Work Injury Compensation), Security Deposits, Risk Assessments and Safe Work Procedures. Maintain systemic and up-to-date records in SharePoint.
• Tenancy Management – Manage and build relationships with stakeholders whilst supporting workshop operator’s expectations. Coordinate and resolve workshop operator’s operational matters, including but not limited to the setup and reinstatement of workshops, engagement with inmates, and deployment. Manage customers’ expectations. Provide excellent customer service, and maintain strong relationships with customers. The officer would be expected to undertake budget planning, procurement for matters relating to contract management under PPS and monthly reporting of KPIs and PPS budget utilisation.
• Others – Prisons is a highly controlled environment. Officer must achieve a balance between commercial production practices and security constraints. Demonstrate the ability to build good rapport and collaborative relationships with staff and partners at all levels, including Prison Officers and customers. Lead and mentor assigned associates to conduct the following: Tabulation of Credit Notes on labour shortfalls for workshop operators; Maintenance of DCS and archival of documents; CAMS Clearance and ROAMS Pass Application; Any other duties as assigned.

What we are looking for:

• Degree in any discipline. Degrees with focus on Business, Marketing, Communication Studies or Political Science/Public Policy are preferred.
• 2 to 3 years of sales, customer service and administration experience.
• Strategic thinker with strong critical thinking and analytical skills
• Good interpersonal and communication skills
• Excellent writing skills
• Ability to work well under pressure and with minimal supervision
• Independence in handling routine situations and good problem-solving ability
• Ability to plan and organise work schedules efficiently
• Proficiency in Microsoft Office (MS Word, Excel, PowerPoint and Outlook)
• Strong team player
• Knowledge of Workplace Safety and Health will be an added advantage
• Passion for serving the rehabilitation and aftercare sector

About Yellow Ribbon Singapore

Yellow Ribbon Singapore Formerly known as Singapore Corporation of Rehabilitative Enterprises (SCORE), Yellow Ribbon Singapore (YRSG) is a statutory board under the Ministry of Home Affairs. Our purpose is to help inmates and ex-offenders rebuild their lives and lower the recidivism rate through skills and long term career development, with an effective Aftercare support network. As the lead agency championing Hope, Forgiveness, Acceptance and Second Chances for ex-offenders, we strive towards building a safer and more inclusive Singapore. Beyond Second Chances Without second chances, a released offender will leave the first physical prison and find himself entering into a second social prison. Therefore, it is not enough to give an offender a skill, we need to offer him a job that can lead to a long-term career. It is not enough to ask an offender to renounce his gang and past, his family needs to accept him back, and the community must be ready to reintegrate him. However, ex-offenders are not mere recipients of second chances. When successfully reintegrated, they can pay it forward and actively give back to the community too. As individuals, or collectively as a community. Individuals, organisations and employers do not just offer second chances when they can accept an ex-offender. In fact, their actions inspire others as well. Together, our collective effort can build a safer and more inclusive society.At Yellow Ribbon Singapore, we aim to build a community where ex-offenders are empowered to look beyond their past and towards the future. The journey is for them to make but we ensure that it would not be a lonely one. Join us, as we embark on this exciting journey of Beyond Second Chances. Be part of the YRSG family, together we can support the Yellow Ribbon cause and inspire collective action for a more inclusive and safer Singapore.