Manager, Partner Engagement

Agency for Integrated Care; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A community care organization in Singapore is seeking an experienced Account Manager to foster relationships with sector partners and ensure their effective engagement with community care services. Candidates should have a degree and at least 8 years of relevant experience, including managerial experience. Key responsibilities include supporting Partner operations, facilitating service improvements, and ensuring compliance with policies. Strong communication and analytical skills are essential for this role.

Qualifications

• Minimum 8 years of healthcare or community care experience.
• 2 years in managerial capacity.
• Competency in basic statistics.

Responsibilities

• Build and maintain strong relationships with Community Care Partners.
• Primary contact for supporting Partners in navigating policies.
• Support Partner services and operational improvements.
• Drive growth and capacity development for community care services.

Skills

Stakeholder engagement

Project management

Communication skills

Interpersonal skills

Analytical skills

Education

Degree in any discipline

Tools

MS Office applications

Job description

Company Description

The Agency for Integrated Care (AIC) aims to create a vibrant care community for people to live well and age gracefully. AIC coordinates and supports efforts in integrating care to achieve the best care outcomes for our clients. We reach out to caregivers and seniors with information on staying active and ageing well, and connect people to services they need. We support stakeholders in their efforts to raise the quality of care, and also work with health and social care partners to provide services for the ageing population. Our work in the community brings care services and information closer to those in need. For more about us, please visit https://www.aic.sg.

Job Description

As an Account Manager, you will build strong relationships and trust with our sector partners, Partners' capabilities, deepen their impact and facilitate strategic alignment with MOH and AIC.

• Build and maintain strong relationships with Community Care Partners to understand Partner's needs and aspiration
• Be the primary point of contact and resource person to support Partners to navigate policies, schemes, and regulations in their provision of community care services (e.g. Centre-based Care, Home Care and/or Nursing Home).
• Support Partners on service management and operations‑related matters, including implementation of services/initiatives, compliance with licensing and service requirements, and co‑creation of solutions.
• Support capacity development and growth of Partners in their provision of community care services
• Assist with driving improvement in operational processes as well as delivery of care services
• Coordinate with relevant stakeholders to facilitate Partner's participation in programmes and initiatives that will support their strategic growth
• Maintain oversight of Partner's implementation plan, progress and depository of key information

Job Requirements

• Degree in any discipline
• Minimum 8 years of relevant healthcare or community care experience, preferably in stakeholder engagement, and project management with 2 years in managerial capacity
• Competency in basic statistics and MS Office applications
• Possess excellent communication, interpersonal skills & ability to work with diverse groups of stakeholders
• Has strong written communication and analytical skills
• Has a pleasant personality and passion in engaging and supporting Partners in the Community Care Sector to succeed