Manager

Singapore Management University; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An educational institution in Singapore is seeking an experienced candidate to lead the recruitment and admissions for the School of Economics. Responsibilities include developing marketing strategies, overseeing daily operations of the DBA programme, and ensuring student satisfaction. The ideal candidate will possess an undergraduate degree, at least 5 years of relevant experience, and proficiency in Mandarin to work with diverse stakeholders. This role requires strong organizational, interpersonal, and communication skills.

Qualifications

• At least 5 years of relevant working experience preferably in educational or public service setting.
• Meticulous, hardworking, and strong organizational skills.
• Flexibility to perform ad-hoc duties as needed.

Responsibilities

• Develop impactful marketing materials and recruiting strategies.
• Oversee day-to-day operations of the DBA Programme.
• Cultivate high levels of student satisfaction by aligning programme goals with student needs.

Skills

Excellent written and communication skills

Proficiency in Mandarin

Exceptional interpersonal skills

Strong organizational skills

Ability to work independently

Education

Recognised undergraduate degree

Job description

Overview

This position is for School of Economics (SOE).

Recruitment & Admissions

• Work closely with the Programme Director and partner university to develop impactful marketing materials and recruiting strategies.

• Lead recruitment and admission processes, such as scheduling interviews, coordinating logistics required for recruitment (mainly at overseas partner university).

• Manage a prospective student database that is responsive, reliable and effective in serving the growing student population.

• Work with Office of Postgraduate Research to develop and implement marketing, branding and recruitment efforts for the DBA programme.

Academic Matters

• Oversee the day-to-day operations and administrative functions of the DBA Programme to ensure smooth execution and quality service delivery.

• Maintain a comprehensive repository of course outlines, course materials, and student portal updates for efficient academic resource management.

• Coordinate course registration, class scheduling, and course evaluations while adhering to academic policies and timelines.

• Provide robust support to faculty members on academic matters, including the administration of examinations and related documentation.

• Manage and maintain accurate student records, ensuring compliance with institutional and regulatory requirements.

• Organize and manage processes for student awards, commencements and graduation ceremonies.

• Handle post-examination documentation and ensure timely and accurate data uploads.

• Serve as the primary point of contact for faculty and student queries related to academic matters.

• Liaise with partner university on academic collaboration and operational matters.

• Provide classroom support as needed, including weeknights and Saturdays.

Budgeting and Financial Reporting

• Oversee programme budgeting, ensuring efficient resource allocation and alignment with departmental objectives.

• Monitor and report on revenues and expenses to support financial transparency and accountability.

Students and Alumni Management

• Cultivate a high level of student satisfaction by aligning programme goals with student needs and expectations.

• Plan, coordinate and manage student-focused activities, including but not limited to, orientation, career talks, workshops/seminars, and alumni events.

• Foster strong, interactive communication with students and alumni to build long-lasting relationships and loyalty.

• Develop and maintain comprehensive student and alumni databases to track engagement and outcomes.

Accreditation & Academic Review

• Provide full administrative support for the School's accreditation processes to uphold institutional standards.

• Assist in curriculum reviews to ensure the programme remains innovative, relevant and impactful.

External Relations

• Work closely with Programme Director to develop strategies that engage industry partners with industry partners and foster collaborations.

• Organise and manage local field trips and overseas study missions to enhance students' experiential learning.

Other duties as assigned.

Qualifications

• A recognised undergraduate degree with at least 5 years of relevant working experience preferably in educational and/or public service setting.

• Excellent written and communication skills.

• Proficiency in Mandarin is a requirement for this role as the candidate is expected to engage with Mandarin-speaking stakeholders.

• Exceptional interpersonal skills to engage with diverse stakeholders and foster collaborative working relationships.

• Meticulous, hardworking, and strong organizational skills.

• Ability to work independently and work under stress to meet tight deadlines.

• Flexibility to perform ad-hoc duties as needed.

Other Information

Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.