Manager

Xpert Employer; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A leading hospitality firm in Singapore is looking for an Operations Manager to ensure the smooth daily operations of their restaurant/bar/café. The ideal candidate will oversee staff recruitment, training, and performance, while also ensuring high food quality and customer satisfaction. This position requires strong leadership skills and the ability to handle guest relations and feedback effectively.

Responsibilities

• Ensure smooth daily operations of restaurant/bar/café.
• Maintain high standards of food quality, presentation, and service.
• Monitor cleanliness, hygiene, and safety according to industry standards.
• Handle guest complaints and resolve issues promptly.
• Recruit, train, schedule, and supervise service staff.
• Conduct performance evaluations and coaching sessions.
• Ensure proper grooming and service etiquette among employees.
• Organize daily briefings and staff meetings.
• Maintain strong customer relationships and ensure guest satisfaction.
• Handle VIP guests and special requests.
• Monitor online reviews and feedback; implement improvements.

Job description

Roles & Responsibilities

1. Operations Management
   • Ensure smooth daily operations of restaurant/bar/café.
   • Maintain high standards of food quality, presentation, and service.
   • Monitor cleanliness, hygiene, and safety according to industry standards.
   • Handle guest complaints and resolve issues promptly.
2. Staff Management
   • Recruit, train, schedule, and supervise service staff.
   • Conduct performance evaluations and coaching sessions.
   • Ensure proper grooming and service etiquette among employees.
   • Organize daily briefings and staff meetings.
3. Customer Service
   • Maintain strong customer relationships and ensure guest satisfaction.
   • Handle VIP guests and special requests.
   • Monitor online reviews and feedback; implement improvements.