MANAGEMENT TRAINEE

CHICKITA F&B PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A leading food and beverage company in Singapore seeks a dynamic leader to head their team. Responsibilities include ensuring customer satisfaction, maintaining hygiene standards, and achieving sales targets. Ideal candidates should possess strong leadership, communication skills, and be adept in managing costs and customer relations.

Qualifications

• Strong leader and team player required.
• Excellent skills in customer relations and public engagement.
• Knowledge of cost and inventory management is advantageous.

Responsibilities

• Lead the food and beverage team to meet targets.
• Handle customer complaints to ensure satisfaction.
• Maintain standards of quality control and hygiene.

Skills

Customer service

Leadership

Communication skills

Organizational skills

Public relations

Hygiene and safety standards

Job description

Job Description

• Provide effective leadership to the food and beverage team to ensure targets are met
• Respond to customer complaints. Ensure positive customer service in all areas, taking any and all appropriate actions to turn dissatisfied customers into return customers
• Meet and greet customers and organise table reservations
• Advise customers on menu and beverage choice
• Upsell desserts to customers
• Maintain high standards of quality control, hygiene, and health and safety
• Ensure the strict compliance by all service and kitchen staff to company’s standard operating procedures
• Any other appropriate duties and responsibilities as assigned

Requirements

• Have good product knowledge on food items
• Knowledge of cost/inventory management would be an added advantage
• Candidate must have basic PC-literacy
• Strict sense of hygiene and safety standards
• Excellent organizational skills
• Ability to thrive in a challenging environment
• Strong public relations skills
• Excellent interpersonal & communication skills
• Candidate must be a strong leader & team player
• Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
• Exceptional communication skills and the leadership capability to create a winning team