Management Assistant Officer, Customer Service (One year contract, renewable)

National University of Singapore; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading education institution in Singapore is seeking a Visitor Services Assistant to enhance visitor experiences at the Lee Kong Chian Natural History Museum. Responsibilities encompass handling ticketing, addressing customer complaints, and ensuring smooth operations during peak visitor times. Candidates should possess a strong customer service background, good verbal communication skills in both Chinese and English, and a friendly disposition. This role demands teamwork and multitasking abilities within a vibrant museum environment.

Qualifications

• GCE 'N' / 'O' / 'ITE' Certification required.
• Customer service experience preferred.
• Proficient in Chinese for customer interactions.
• Good English communication skills essential.
• Friendly and team-oriented disposition.

Responsibilities

• Assist visitors with ticketing and enquiries.
• Handle customer complaints and follow up on resolutions.
• Manage crowd control and ushering duties.
• Train new employees on ticketing systems.
• Engage customers positively.

Skills

Customer Service

Communication

Teamwork

Multi-tasking

Chinese Language

Education

GCE 'N' / 'O' / 'ITE' Certification

Customer Service Certification

Tools

Ticketing Purchase System

Basic PC Skills

Job description

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job Description

The incumbent, in the Lee Kong Chian Natural History Museum, will provide upfront assistance to visitors in terms of ticketing purchases and handle visitor enquiries, in order to ensure that the needs of museum visitors are appropriately met. Duties and responsibilities include, but are not limited to the following:

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Follow communication procedures, guidelines and policies.
• Execute ticketing and cashiering duties and troubleshoot ticketing and admission issues.
• Assist in crowd control and ushering duties to manage the needs of visitors.
• Provide relevant information to visitors.
• Handle phone calls and visitors enquiries.
• Assist in events management and emergency procedures.
• Assist the Front of House team to train new employees on how to execute the ticketing sales system.
• Take the extra mile to engage customers.
• Any other duties relevant to operational requirements.

Qualifications/Requirements

• GCE ‘N' / ‘O' / ‘ITE' Certification.
• Customer Service certification or Customer Service related experience preferred.
• The candidate should be proficient in the Chinese Language as the position will work with Chinese-speaking customer groups.
• Possess good verbal and written English language communication skills.
• Proficient in basic PC skills.
• Possess a friendly and approachable disposition and be able to work well in teams and able to multi-task.
• Familiar with tickets purchase system.

More Information

Location: Kent Ridge Campus

Organization: Faculty of Science

Department: Lee Kong Chian Natural History Museum

Job requisition ID: 20816