Luxury Club Lounge Manager — Guest Experience Lead

THE RITZ-CARLTON, MILLENIA SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Club Manager to oversee the operations of the Club Lounge. This role requires a strong leader with extensive experience in guest-centric service, particularly in luxury environments. The Club Manager will ensure that each guest enjoys a personalized experience while maintaining high standards of service quality and financial performance. Responsibilities include managing food and beverage services, coaching the team, and fostering a positive work environment.

Qualifications

• Leadership experience in luxury hospitality or guest service.
• Strong knowledge of food and beverage operations and wine service.
• Ability to motivate and develop teams to high service standards.
• Experience managing costs and improving efficiency.

Responsibilities

• Lead Club Lounge daily operations ensuring high service standards.
• Build relationships with VIP guests and anticipate their needs.
• Provide guidance and coaching to maintain service quality.
• Oversee food and beverage services and ensure quality standards.
• Control costs and manage inventory effectively.
• Collaborate with Culinary team for menu planning.
• Address guest concerns promptly to ensure satisfaction.
• Maintain cleanliness and ambiance of the Lounge.

Skills

Guest-centric service

Leadership skills

Food and beverage knowledge

Interpersonal communication

Job description

A luxury hotel in Singapore is seeking a Club Manager to oversee the operations of the Club Lounge. This role requires a strong leader with extensive experience in guest-centric service, particularly in luxury environments. The Club Manager will ensure that each guest enjoys a personalized experience while maintaining high standards of service quality and financial performance. Responsibilities include managing food and beverage services, coaching the team, and fostering a positive work environment.