Luxury Airport Concierge & Guest Experience

Mandarin Oriental, Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking an Airport Representative to join their Rooms team. This role involves delivering exceptional service to guests at the airport, assisting with transportation, and maintaining relationships with airline personnel. Candidates should have strong communication skills in English, a flexible attitude to accommodate guest needs, and be willing to work shifts. The hotel offers various benefits, including learning opportunities and health programs, demonstrating commitment to employee wellness.

Benefits

Learning & Development programs

MOstay program with complimentary nights

Health & Wellness benefits

Retirement plans based on service

Qualifications

• Flexible and quick thinker, able to accommodate last minute requests.
• Excellent English communication skills.
• Willingness to work on rotation shifts, weekends, and holidays.

Responsibilities

• Deliver legendary quality experiences to all guests.
• Provide assistance to incoming guests with baggage clearance.
• Maintain relationships with airline personnel and customs officers.

Skills

Guest service excellence

Warm communication

Problem-solving

Job description

A luxury hotel in Singapore is seeking an Airport Representative to join their Rooms team. This role involves delivering exceptional service to guests at the airport, assisting with transportation, and maintaining relationships with airline personnel. Candidates should have strong communication skills in English, a flexible attitude to accommodate guest needs, and be willing to work shifts. The hotel offers various benefits, including learning opportunities and health programs, demonstrating commitment to employee wellness.