Logistics Customer Success Specialist

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A logistics recruitment company in Singapore is looking for a customer service representative to handle inquiries and coordinate logistics operations. The ideal candidate will have at least 2 years of experience in customer service, especially in logistics or air freight. Strong communication and problem-solving skills are essential. This position requires the ability to work efficiently in a fast-paced environment and maintain strong customer relationships.

Qualifications

• Min 2 years of relevant experience in customer service.
• Prior experience in logistics/shipping/air freight is a must.
• Ability to work in a fast-paced environment.

Responsibilities

• Handle customer inquiries via phone and email professionally.
• Coordinate with logistics and operations teams.
• Provide shipment updates and resolve issues efficiently.
• Maintain accurate documentation and records.
• Build and maintain strong customer relationships.

Skills

Customer service experience

Strong communication skills

Problem-solving skills

Multitasking abilities

Team player

Tools

Monday.com

Job description

A logistics recruitment company in Singapore is looking for a customer service representative to handle inquiries and coordinate logistics operations. The ideal candidate will have at least 2 years of experience in customer service, especially in logistics or air freight. Strong communication and problem-solving skills are essential. This position requires the ability to work efficiently in a fast-paced environment and maintain strong customer relationships.