Live Chat Officer @ Kallang Sector / Up $2700 / Contract

PERSOL; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A utilities company in Singapore is seeking a customer service professional to manage customer enquiries through digital platforms. This role involves handling multiple chats simultaneously and providing timely solutions while meeting KPIs. The ideal candidate will have at least one year of relevant experience, exceptional communication skills, and the ability to work independently as well as collaboratively. Join a dynamic team and assist customers effectively while ensuring satisfaction.

Qualifications

• At least 1 year of relevant work experience in customer service and chat enquiries.
• Ability to work independently while being a cohesive team member.

Responsibilities

• Manage customer’s enquiries from our digital platform.
• Handle multiple chats simultaneously.
• Provide solutions and alternatives timely to meet KPIs.
• Deal with customer enquiries and complaints.

Skills

Strong customer service skills

Excellent communication

Interpersonal skills

Ability to multitask

Organizational skills

Job description

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

• Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
• Simultaneously handle multiple chats
• Provide appropriate solutions and alternatives timely to meet the KPIs.
• Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
• Payment arrangement (dunning block, instalment plan, payment deferment etc.)
• Other ad-hoc duties as assigned

Job Requirements

• At least 1 years of relevant work experience in customer service and handling chat enquiries
• Strong customer service skills
• Excellent communication, written and interpersonal skills
• Ability to multitask, organize and prioritize work
• Ability to work independently while being a cohesive team member

We regret to inform that only shortlisted candidates will be notified.