Learning Support Assistant

EQUINET ACADEMY PRIVATE LIMITED; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading digital marketing training provider in Singapore is seeking a Learning Support Assistant to manage inbound leads and support operations. This full-time role offers a structured path to a Head of Sales position for high performers. Responsibilities include coordinating assessment sessions, maintaining training facilities, and handling course inquiries. Attractive compensation of $2,300 to $2,500 per month plus performance bonuses is offered, along with professional development opportunities.

Benefits

Attractive compensation

Career progression opportunities

Ongoing training and mentorship

Flexible off days during weekdays

Qualifications

• Experience in managing customer relationships and inquiries.
• Ability to track and verify learners' attendance and outcomes.
• Strong organizational skills for logistics management.

Responsibilities

• Allocate assessment sessions based on learner numbers.
• Build relationships with internal and external stakeholders.
• Ensure training facilities are well-maintained.
• Support learners during the registration process.
• Monitor training processes and recommend improvements.

Skills

Relationship building

Attention to detail

Operational management

Job description

Job Description

We are looking for a Learning Support Assistant to join our team at Equinet Academy, a leading digital marketing training provider in Singapore. You’ll be responsible for managing mostly inbound leads generated through our digital channels, assisting walk-in customers, and supporting live events and webinars. This role offers a structured path towards a Head of Sales position for those who excel in performance, leadership, and initiative.

About Equinet Academy

Equinet Academy is a SkillsFuture Singapore (SSG) Approved Training Organisation specialising in digital marketing and related professional skills training. We empower individuals and businesses to succeed in the digital economy through practical, hands‑on learning led by industry practitioners.

Learning Support Team Overview

The Learning Support Team (LST) plays a key logistical and operational role within the organisation. The team oversees the department’s daily functions, manages learner registrations, supports operations, and helps create a conducive learning environment while ensuring all logistics and equipment are well‑coordinated and maintained.

Key Responsibilities

• Allocate appropriate assessment sessions based on the number of learners.
• Build and maintain strong relationships with internal departments, external stakeholders, and vendors.
• Ensure training facilities are well‑maintained and all equipment remains in good condition.
• Stay well‑informed about course details and structures.
• Handle course enquiries and support learners during the registration process.
• Track and verify learners’ attendance and assessment outcomes.
• Monitor and review training processes, programmes, and workflows to ensure quality and effectiveness, recommending improvements where needed.
• Ensure all programmes and activities are delivered in line with the established curriculum.
• Understand and follow the SOPs for all available payment modes (SkillsFuture Credit, NTUC UTAP, PSEA, NETS, and PayNow).
• Be able to clearly explain funding structures, pedagogies, and the programmes offered.
• Uphold PDPA standards when managing and handling documents.
• Upload post‑class documents to Microsoft Teams and ensure physical copies are submitted to the relevant teams for verification.
• Manage logistics, inventory, and other operational resources.
• Carry out other related duties as assigned by the Superior.

What We Offer

• Attractive Compensation: $2,300 to $2,500/month basic salary with structured commission incentives and performance bonuses.
• Career Progression: A defined path to Head of Sales for consistent high performers.
• Supportive Environment: Ongoing training, mentorship, and performance reviews to help you excel in your role.
• Work Schedule: 5 Day Work Week. Weekends (Saturday & Sunday) are compulsory to be committed. Flexible off days given during Weekdays (Monday to Friday).

Job Type

Full‑time

Benefits

• Professional development

Work Location

In person