Lead Specialist - Technology Support Services

Wesco; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading security and smart building solutions provider is seeking a technically sharp Pre-Sales Engineer in Singapore. This position focuses on creating innovative security solutions across commercial and enterprise environments. Responsibilities include partnering with sales teams to assess customer needs, designing reliable systems, and supporting local and global sales efforts. Candidates should have a Bachelor's degree, at least two years in technical pre-sales, and proficiency in Mandarin. Travel is required 10-15% of the time.

Qualifications

• At least 2 years experience in technical pre-sales of relevant projects.
• At least 3 years experience in technical design, implementation and/or commissioning.
• Ability to speak Mandarin at a business proficiency to engage with clients.

Responsibilities

• Partner with Sales Representatives to understand customer needs.
• Assist in site assessments to uncover technical requirements.
• Create system designs balancing performance and reliability.

Skills

Technical Pre-Sales

Customer Engagement

Complex Problem-Solving

Technical Presentation

Education

Bachelor's Degree in Computer Science, Engineering or Equivalent

Tools

Visio

AutoCAD 2D

Job description

Join a growing team designing next-generation security and smart building solutions.

We’re seeking a technically sharp, customer-focused Pre-Sales Engineer to help us deliver innovative and reliable solutions across commercial, enterprise, government and data centre environments. If you're passionate about CCTV, Access Control, and Smart Infrastructure integrations, such as BMS, IoT, AI and Computer Vision and have the passion to turn complexity into clarity — this role is for you.

Responsibilities

• Partner with Sales Representatives and Customers to understand their needs and translate them into technical solutions.
• Assist in customer meetings, site assessments and workshops to uncover detailed technical and operational requirements.
• Creating system designs that balance performance, reliability and scalability.
• Lead technical discussions, presentations, and solution walkthroughs.
• Support the Wesco Anixter local and global sales teams with high quality technical inputs and clear documentation.
• Help drive innovation by applying the latest industry best practises and technologies, especially when sizing, performance planning and designing complex systems.
• Collaborating with the broader Global TSS community to ensure customer expectations are met and / or overachieved at all times. We set standards, so others can and will follow.
• The role requires the development of relationships with product suppliers, so as to ensure our competitive advantage is maintained and further expanded.
• Experience in BMS, Lighting Control, IoT, AI and / or Computer Vision will be of great value.
• Staying up to date with Industry standard certifications and hold security licensing in compliance within country requirements.
• Demonstrate a clear eagerness to be helpful to peers and work to benefit Anixter.
• Handle customer inquiries in a timely manner and demonstrate efficiency in completing all assigned tasks and be organized, analytical, and able to eliminate obstacles through creative and adaptive processors.

Qualifications

• Bachelor's Degree in Computer Science, Engineering or Equivalent.
• Ability to speak Mandarin at a business proficiency to engage with China clients and stakeholders.
• At least 2 years experience in the technical pre-sales of relevant projects.
• At least 3 years experience in technical design, implementation and / or commissioning.
• Experience designing using Visio or AutoCAD 2D would be an advantage.
• Possess a customer-centric mindset
• Demonstrate strong technical knowledge in specialist field with confident public speaking and presentation skills.
• Willingness to travel in the region 10% to 15%.