Lead, Pandamart Operations — Singapore & Malaysia

STORES (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 95,000 - 130,000; Full time

Job summary

A leading delivery company in Singapore is seeking a Head of Operations for pandamart to oversee and optimize e-commerce fulfillment operations across Singapore and Malaysia. The ideal candidate will have 8–12 years of experience in e-commerce operations and demonstrate strong leadership and analytical skills. Responsibilities include managing dark stores, driving customer satisfaction metrics, and ensuring compliance with operational standards. This is a dynamic role for someone passionate about efficiency and growth in a fast-paced environment.

Benefits

Dynamic working environment

Professional development opportunities

Team bonding activities

Ownership of work and career

Qualifications

• 8–12 years of experience in e-commerce / fulfilment operations.
• Proven ability to manage end-to-end fulfillment operations.
• Strong people leadership skills across diverse teams.
• Highly analytical with a continuous improvement mindset.

Responsibilities

• Manage and optimize performance of dark stores across Singapore and Malaysia.
• Drive customer experience metrics and lead service improvement initiatives.
• Lead strategic projects for operational efficiency and growth.
• Ensure compliance with health & safety regulations and internal SOPs.
• Build and mentor high-performing teams for operational excellence.

Skills

E-commerce operations management

Fulfillment operations

Cross-functional collaboration

Analytical thinking

Team leadership

Job description

A leading delivery company in Singapore is seeking a Head of Operations for pandamart to oversee and optimize e-commerce fulfillment operations across Singapore and Malaysia. The ideal candidate will have 8–12 years of experience in e-commerce operations and demonstrate strong leadership and analytical skills. Responsibilities include managing dark stores, driving customer satisfaction metrics, and ensuring compliance with operational standards. This is a dynamic role for someone passionate about efficiency and growth in a fast-paced environment.