L2 Application Support Analyst

GMP Technologies; Singapore; On-site; SGD 45,000 - 65,000; Part time

Job summary

A tech company in Singapore is seeking an L2 Application Support Analyst on a contract basis. The role involves ensuring the smooth operation of production systems, providing high-level incident management support, and escalating unresolved issues. Candidates should have 3-5 years of experience in application support, proficiency in RHEL and Windows, and familiarity with Java debugging and SQL databases. A strong understanding of XML data structures is advantageous.

Qualifications

• Minimum of 3-5 years of experience in application support roles.
• Proficiency in RHEL 7/8 and Windows operating systems.
• Experience with Java, PERL, BASH, and Python scripting.

Responsibilities

• Ensure proper operation and maintenance of production systems.
• Provide high-standard incident and problem management support.
• Minimize system downtime through prompt escalations.

Skills

Application support

Incident management

Java debugging

SQL troubleshooting

Operating systems (RHEL, Windows)

Job description

L2 Application Support Analyst (Contract)

About the job L2 Application Support Analyst (Contract)

• Ensure the proper operation and maintenance of all production systems and services managed by Service Operations.
• Provide high-standard incident and problem management support, coordinating resolution efforts with the appropriate resolver teams.
• Minimize system downtime by ensuring prompt escalations to specialized internal and external resolver groups, adhering to customer contracts, SLAs, and monitoring requirements.
• Escalate unresolved issues to the next level for further investigation and resolution.
• Perform analysis, define requirements, document changes, and verify enhancements for applications and systems.
• Deliver onsite user support during service cutovers to ensure a smooth transition.
• Continuously document lessons learned, known errors, and operational knowledge to improve service delivery.
• Investigate problems by reviewing error logs, reporting faults, and recreating issues in a staging environment.
• Be available for escalations and support on a standby basis when required.

Requirements:

• A minimum of 3-5 years of experience in working with or providing support for application products (e.g., User Portals, Application components).
• Proficiency in operating systems such as RHEL 7/8, RHEL HA, and Windows.
• Experience with Java debugging and scripting languages like PERL, BASH, and Python.
• Solid knowledge of SQL databases with the ability to troubleshoot related issues.
• Familiarity with various data types, including APIs, APP, PNR, and DCS, is a plus.
• Strong understanding of XML data structures.
• Experience in the travel domain is preferred.

We regret that only shortlisted candidates will be notified.