Key Account Manager

Vallen Singapore Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A leading supply chain solutions provider in Singapore is seeking a motivated professional to lead revenue and margin growth within customer accounts. The role involves developing Key Account Management Plans and ensuring compliance with service agreements to meet performance KPIs. The ideal candidate holds a Bachelor's degree in Business Administration or Supply Chain Management, has a proven track record in key account management, and possesses strong strategic and communication skills. The position offers the opportunity to drive impactful commercial outcomes and foster teamwork within the organization.

Qualifications

• Bachelor’s degree in Business Administration, Supply Chain Management or related discipline.
• Proven track record of key account management and customer service.
• Ability to manage ambiguity and apply problem-solving skills.

Responsibilities

• Drive revenue and margin growth within customer accounts.
• Develop Key Account Management Plans to improve EBIT.
• Monitor and drive customer service agreements.

Skills

Key account management

Strategic thinking

Customer service

Problem-solving

Influencing skills

Education

Bachelor’s degree in Business Administration or Supply Chain Management

Job description

What will you deliver?

• Be the key figure for driving revenue and margin growth within your customer accounts, meeting and exceeding all business measures such as EBIT and working capital.
• Develop and deliver Key Account Management Plans to improve short-term and long-term EBIT and working capital.
• Own, monitor and drive customer’s service agreements to meet and exceed contractual performance KPIs such as cost savings obligations.
• Be accountable for the smooth daily operations and updated selling prices associated with your customers.
• Be the ‘change agent’ who drives margin improvement projects and commercial outcomes for your customer accounts.
• Monitor programs, analyse data and trends, hold regular service performance and business reviews, and initiate improvements for the customer accounts.
• Identify and secure new opportunities within your customer accounts.
• Partner with the internal teams to ensure world class customer service is achieved and your team always represents the Company to the highest level.
• Ensure compliance with our sales policies and procedures.
• Create an environment that encourages and rewards teamwork and collaboration, both internally and externally.

Key Requirements:

• Bachelor’s degree in Business Administration, Supply Chain Management or related discipline
• Proven track record of key account management, providing outstanding supply chain consultation and customer service to customers
• Ability to think strategically and communicate effectively with all levels of management
• Ability to manage ambiguity and apply problem-solving skills
• Ability to influence across teams, creating effective internal business partnerships
• Ability to effectively manage multiple projects and work effectively under deadlines
• Understanding of financial concepts such as EBIT and working capital