Junior SaaS Support Specialist — AI-Driven Help

Process Street; Remote; SGD 60,000 - 80,000; Full time

Job summary

A leading software company in Singapore is seeking a Customer Support Level 1 Specialist to join their team. You will address customer inquiries via phone, email, and live chat, while ensuring excellent customer experiences. Ideal candidates have at least 1-2 years of experience, are detail-oriented, and are driven to improve customer satisfaction. The role involves working 8am-5pm UTC+8 remotely, and offers a culture of flexibility and ownership with generous benefits including unlimited PTO.

Benefits

Unlimited PTO

Company offsite events

Social time for team bonding

Equity for full-time roles

Generous health insurance

Qualifications

• At least 1-2 years of customer support experience, preferably in SaaS.
• Strong proficiency in written and verbal English.
• Detail-oriented approach to enhance customer experience.
• Experience building relationships with remote customers is a plus.
• Motivated to learn and grow in a tech environment.
• Available to work 8am-5pm UTC+8.

Responsibilities

• Respond to inquiries via email, live chat, and phone.
• Advise customers on software usage.
• Track interactions in Salesforce.
• Assist prospects during their trial period.
• Gather customer feedback for product improvements.
• Support Customer Success Managers with large clients.
• Contribute to the Support Knowledge-base.
• Conduct product demos for prospects.
• Facilitate onboarding and account reviews.

Skills

Experience with customers

Excellent communication

Attention to detail

Obsessed with customer experience

Growth mentality

Technology affinity

Tools

Salesforce

Intercom

Job description

A leading software company in Singapore is seeking a Customer Support Level 1 Specialist to join their team. You will address customer inquiries via phone, email, and live chat, while ensuring excellent customer experiences. Ideal candidates have at least 1-2 years of experience, are detail-oriented, and are driven to improve customer satisfaction. The role involves working 8am-5pm UTC+8 remotely, and offers a culture of flexibility and ownership with generous benefits including unlimited PTO.