IT Trainer

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology solutions company in Singapore is looking for an experienced Trainer to support its desktop support team. The ideal candidate will develop training materials, conduct sessions, and collaborate with IT teams to improve operations. Candidates should have over 5 years of experience with desktop support and knowledge of Microsoft tools. Attractive benefits included, such as performance bonuses.

Benefits

Mobile Claim: Up to $50/month

Transport Claim: Case-by-case basis

Performance Bonus: Up to 1 month

Qualifications

• 5+ years' experience in desktop support.
• Strong knowledge of workstations and related components.
• Previous IT helpdesk or call center support experience is a plus.

Responsibilities

• Develop and maintain SOPs, and training materials for desktop support.
• Plan and coordinate training activities for effective knowledge transfer.
• Serve as the primary contact for escalated technical issues.

Skills

Experience in desktop support

Knowledge of Microsoft Windows 10

Knowledge of Microsoft Office 365

Good coordination skills

Time management skills

Strong technical guidance

Education

ITE/Diploma

Tools

Microsoft 365 Certified: Modern Desktop Administrator Associate

Microsoft Certified: Azure Administrator Associate

Microsoft Certified: Azure Security Engineer Associate

Job description

Job Summary

We are looking for an experienced Trainer to support our desktop support team. In this role, you will develop training materials, conduct training sessions, provide technical guidance, and collaborate with IT teams to improve desktop support operations. You will be the go-to expert for specific products, applications, or domains, helping the team deliver high-quality services to end-users.

Key Responsibilities

• Develop and maintain SOPs, training materials, and documentation for desktop support.
• Plan, coordinate, and prioritize training activities for timely and effective knowledge transfer.
• Serve as the primary contact for escalated technical issues and complex problem resolution.
• Collaborate with IT teams and stakeholders to align desktop support with IT strategies.
• Monitor training effectiveness and continuously improve training content.
• Provide expertise to the Center of Excellence to enhance team operations and KPIs.
• Stay updated on industry trends, emerging technologies, and best practices in desktop support.

Requirements

• ITE/Diploma graduate with 5+ years’ experience in desktop support.
• 5+ years’ experience with Microsoft Windows 10 and Microsoft Office 365.
• Relevant certifications (at least one):
  1. Microsoft 365 Certified: Modern Desktop Administrator Associate
  2. Microsoft Certified: Azure Administrator Associate
  3. Microsoft Certified: Azure Security Engineer Associate
• Previous IT helpdesk or call center support experience, including remote support, is a plus.
• Strong knowledge of workstations and related components.
• Good coordination and time management skills; able to prioritize tasks effectively.
• Ability to work with urgency while maintaining quality and clear communication.

Benefits & Allowances

• Mobile Claim: Up to $50/month
• Transport Claim: Case-by-case basis
• Performance Bonus: Up to 1 month

Other Details

• Security Clearance: Yes