IT System Administrator

5G-Starlink Pte.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology services company in Singapore is looking for an IT Support Specialist to provide Level 1/2 IT support to end users both onsite and remotely. The ideal candidate should have at least 2 years of experience in a corporate IT environment, focusing on troubleshooting Windows 10 and MS Office. Strong interpersonal skills and written English proficiency are required. The role involves maintaining ticketing processes, handling emergency requests, and monitoring IT systems, ensuring effective service delivery to clients.

Qualifications

• Minimum 2 years of experience providing IT support in a corporate environment.
• Experience in supporting and troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business environment.

Responsibilities

• Provide Level 1 / 2 IT support to end users (onsite / remotely).
• Maintain accurate ticketing processes and asset management tracking records.
• Monitor, troubleshoot, and repair IT hardware and software.

Skills

Good interpersonal skills

High proficiency in both written and spoken English

Highly adaptable and flexible

Tools

SCCM

Intune

Windows Server

Job description

Who Are We Looking For

We're looking for someone to provide game changing services to our customers. Resourceful, independent and strong follow up skills are key qualities in this position. You will be interacting with customers, responding to their needs. Gather customers information and determine the issue by evaluating and analyzing the symptoms. You will follow up and make scheduled callbacks to customers where necessary. You will help build, maintain and troubleshoot the client's infrastructure. You will be working alongside other engineers to ensure highest levels of client service delivery.

Your Duties & Responsibilities

• Provide Level 1 / 2 IT support to end users (onsite / remotely)
• Provide front-line IT support to employees via walk-ups, tickets, and MS Teams
• Maintain accurate ticketing processes and asset management tracking records
• Provide emergency requests / VVIP support outside of business hours
• Monitor, troubleshoot, and repair IT hardware and software
• Handle hardware and software sourcing / purchasing
• Write and update technical documentation for end users and the IT team
• Assist in Projects / Audits based task given by the IT team
• Liaise with 3rd party vendors

You're Good At

• Good interpersonal skills
• Highly adaptable and flexible
• High level of ethics, values, integrity and trust
• High proficiency in both written and spoken English

Will Be Awesome If You Are/Have

• Highly disciplined and productive when working independently
• Takes initiative to identify gaps and develop solutions to close the gaps
• Good in follow up and follow through to complete tasks
• Powershell / CMD Line Scripting
• Deployment Knowledge (SCCM/Intune/Custom Imagings/Software Centers)

Qualifications

• Minimum 2 years of experience providing IT support in a corporate environment
• Experience in supporting and troubleshooting Windows 10, MS Office, Windows Server (ADFS/LDAP/WSUS) in a business environment