IT Support Officer/ Executive

TWG Tea Company Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A prestigious tea company in Singapore is seeking a dedicated IT Support Specialist. You will provide helpdesk support, assist in software deployment, and collaborate with the project team. Applicants should hold a diploma or degree in Computer Science, have at least 1 year of IT support experience, and be fluent in both Chinese and English. Knowledge of ITIL and other relevant tools is a plus. Competitive compensation offered.

Qualifications

• Minimum 1 year of experience in L1/L2 IT support.
• Knowledge of Store Opening, POS, ERP projects is advantageous.
• Fluent in written and spoken Chinese & English.

Responsibilities

• Provide helpdesk and day-to-day support to users and management.
• Support project team in testing and documentation.
• Install, configure and support deployed software solutions.

Skills

L1/L2 IT support

Scripting

Communication skills

Documentation skills

Education

Diploma/Degree in Computer Science or related fields

Tools

ITIL

JIRA

Microsoft Planner

Sharepoint

M365

Teams

Job description

RESPONSIBILITIES

• Reports to IT Manager
• Ability to establish priorities, work independently, and be accountable to reporting supervisors
• Responsible for providing helpdesk and day-to-day support to users and management
• Support users in all IT related matters, including infrastructure, networking, ERP, POS, CRM, eCommerce, etc
• Assist in induction of new joiners
• Support project team in testing and documentation
• Install, configure, testing, training and support of deployed software solution
• Provide clear and detailed documentation, manuals and technical reports, building up knowledge base and troubleshooting guides

REQUIREMENTS

• Diploma / Degree in Computer Science, Software engineering or other similar disciplines.
• Minimum 1 year of experience in L1/ L2 IT support
• Knowledge in scripting, Store Opening, POS, ERP projects will be of added advantage
• Experience in ITIL, JIRA, Microsoft Planner, Sharepoint, M365, Teams will be of added advantage
• Team Player with strong communication and documentation skills
• Applicants should be fluent in written and spoken Chinese & English (to liaise with Chinese speaking associates and documentation)

Only shortlisted candidates will be notified.

Please apply with a detailed resume indicating reasons for leaving, last drawn salary, expected salary and date of availability.