IT Support Officer

National University of Singapore; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading university in Singapore seeks a specialist associate for IT and AV support. The role involves first-line IT troubleshooting, maintaining AV setups for seminars, and assisting with IT procurement. The ideal applicant should have a diploma in IT and at least 2 years of hands-on support experience, exhibiting strong problem-solving and communication skills. This position is crucial for ensuring smooth operations within the institute, making it a great opportunity for dynamic individuals looking to make an impact.

Qualifications

• Minimum 2 years of hands-on IT support experience.
• Proficient in supporting AV and hybrid meetings.
• Strong judgement on escalation and independent work.

Responsibilities

• Provide first-line IT support for hardware/software issues.
• Support AV and hybrid meeting setups with troubleshooting.
• Coordinate vendor maintenance and logistics.
• Maintain asset records and inventory.
• Administer IT service requests according to procedures.

Skills

Troubleshooting

AV support

Good communication

Education

ITE Higher Nitec or Polytechnic Diploma in IT

Job description

The Institute for Functional Intelligent Materials (I-FIM) is seeking a specialist associate to provide essential day-to-day IT and AV support within the institute, helping to maintain smooth operations for end-user computing, institute's IT services, and seminar/event support. You will be the primary on-site point of contact for support requests and will coordinate resolution through to closure, including escalation to NUS IT and vendors when required.

Job Responsibilities

• Provide first-line IT support and troubleshoot hardware/software issues (e.g., endpoints, peripherals, printers, common applications), including timely user updates and follow through to closure
• Provide AV and hybrid meeting support for seminars, events, and meetings (e.g., Zoom/Teams setup, microphones, cameras, displays), including pre-checks and live support when required
• Coordinate vendors for warranty, repairs, servicing, and maintenance, including scheduling and closure tracking
• Support IT procurement activities (i.e., specifications, quotation coordination, receiving, and initial setup of approved assets/peripherals)
• Configure, set up, and allocate IT resources and equipment for users and shared facilities, including basic server/hardware setup support as directed
• Maintain accurate asset records, inventory, and routine IT housekeeping
• Work closely with NUS IT to address institute's IT needs requiring central IT action
• Administer IT-related service requests (e.g., guest Wi‑Fi requests, visitor accounts, mailbox creation, and group mailing lists) in accordance with institute/NUS procedures

Job Requirements

• ITE Higher Nitec or Polytechnic Diploma in IT or related discipline
• Minimum 2 years of hands‑on IT support experience in on‑site/desktop support/helpdesk
• Strong troubleshooting skills and ability to work independently with good judgement on escalation
• Comfortable supporting AV and hybrid meeting setups (e.g., Zoom/Teams and common AV connections)
• Strong service ownership – responsive, reliable, and able to manage multiple requests with clear communication
• Proficiency in English (spoken and written)