IT Support Engineer - Entry | OJT & Cet Provided | Basic up to $2400

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading IT services provider in Singapore is seeking an IT Support Engineer to troubleshoot and resolve client platform issues. Candidates must have a minimum NITEC in IT and advanced knowledge of hardware and operating systems. This role requires comfort working in a healthcare environment.

Benefits

IT Certificate provided

Qualifications

• Advanced knowledge of computer hardware systems, chipsets, and peripherals.
• Knowledge of operating systems and software applications.
• Comfortable to work in a healthcare environment.

Responsibilities

• Troubleshoot client platform related problems.
• Provide timely status updates to relevant parties.
• Monitor service level and maintain configuration of systems.
• Manage systems changes through the change request process.

Skills

Troubleshooting

Technical advice

Incident resolution

Client platform maintenance

Research/Evaluation

Education

Minimum NITEC in IT relevant discipline

Job description

IT Support Engineer - Entry | OJT & Cet Provided | Basic up to $2400

Perform troubleshooting for client platform related problems.

Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated.

Provide timely status updates to relevant parties.

Perform service requests related to client platforms.

Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties.

Involved in client platform implementation/upgrade project.

Perform research/evaluation of client platform tools.

Provide systems related technical advice to customers or project team.

Manage systems changes through change request process & provide status reports to the relevant parties.

Perform client platform related presales tasks.

Gather business &/or application requirements on the infrastructure to perform the infrastructure requirement analysis & design.

Ensure service level meets requirement. Propose and implement action plans when required.

Established facility management standards/best practices to ensure operation consistency across project/facility management teams.

Requirements

Minimum NITEC in IT relevant discipline

Advanced knowledge of computer hardware systems, chipsets, memory modules, and peripherals

Knowledge of operating systems, software applications, and remote connection systems

Comfortable to work in a healthcare environment. This role will require you to take the necessary vaccines.

IT Certificate provided subject to the eligibility check