IT Specialist

BUSINESS EDGE PERSONNEL SERVICES PTE LTD; Singapore; On-site; SGD 80,000 - 110,000; Full time

Job summary

A financial services technology firm in Singapore seeks an IT Specialist to lead technology operations and user support. You will manage endpoint configurations, network infrastructure, and cybersecurity measures while ensuring stable IT services. The ideal candidate should have at least 5 years of experience, excellent communication skills, and familiarity with financial environments. Proficiency in English and Chinese is required for effective communication. Interested candidates can apply via WhatsApp or email their CV.

Qualifications

• Minimum 5 years’ relevant in-house IT experience, preferably within financial services.
• Proven capability in managing daily IT operations for endpoints and business systems.
• Strong understanding of user access management and recovery processes.

Responsibilities

• Serve as the primary point of contact for all IT matters.
• Ensure endpoints and core applications are properly supported.
• Oversee and maintain the firm's network infrastructure.
• Monitor on-premise and cloud environments, resolving issues.
• Administer user access controls per company policy.
• Lead incident response activities and document findings.
• Test backup and disaster-recovery procedures regularly.

Skills

IT operations management

User support

Network administration

Cybersecurity monitoring

Communication skills

Education

Bachelor’s degree in Information Technology or Computer Science

Job description

Job Summary

The IT Specialist will be the standalone technology lead supporting a licensed fund management company. This role is responsible for the firm’s day-to-day technology operations, including user support, endpoint and system administration, network stability, cybersecurity monitoring, incident response, backups and recovery, and managed-service-provider (MSP) oversight. The position ensures that all IT services remain stable, secure, and audit-ready, with clear documentation of systems, risks, and controls. The IT Specialist will communicate key technology matters and risk priorities directly to management and maintain a disciplined, transparent change process.

Prior experience in financial services is preferred. Exposure to data or AI governance frameworks would be advantageous.

Role & Responsibilities

• Serve as the primary point of contact for all IT matters, both in-office and remote.
• Ensure all endpoints (laptops, desktops, mobile devices) and core business applications are properly configured, updated, and supported.
• Oversee the firm’s network infrastructure and systems, maintaining reliable and responsive services.
• Monitor both on-premise and cloud environments, identifying and resolving issues in a timely manner.
• Coordinate and maintain secure, stable connectivity with key external platforms such as trading systems, market data, and research applications.
• Administer and periodically review user access controls and permissions in accordance with company policy.
• Lead incident response activities and regular drills; document root causes, lessons learned, and corrective actions.
• Maintain and periodically test backup and disaster-recovery procedures, ensuring business continuity readiness.
• Act as the day-to-day relationship owner for the MSP, including monitoring service levels, reviewing reports, managing follow-up actions, and tracking costs.
• Conduct quarterly service reviews with the MSP covering incidents, updates, backups, and improvement actions.
• Maintain and periodically update IT policies and documentation, including access management, patching, incident response, continuity, and data-handling procedures, and ensure compliance firm-wide.

Job Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent hands‑on experience).
• Minimum 5 years’ relevant in‑house IT experience, supporting business users and maintaining core systems, preferably within financial services.
• Proven capability in managing daily IT operations for endpoints, applications, and business systems.
• Experience overseeing external IT service providers (MSPs), including setting service expectations, reviewing reports, and following up on issues.
• Strong understanding of user access management, patching, backups, and recovery processes.
• Familiarity with data‑protection and information‑retention practices to prevent unauthorized sharing and enforce proper data lifecycle management.
• Proficient in incident handling, from initial triage through to resolution and post‑incident reporting.
• Able to communicate technical information clearly to non‑technical users and produce concise documentation such as user guides, SOPs, and reports.
• Highly organized, reliable, and proactive, with a strong sense of ownership and the ability to prioritize effectively.
• Proficiency in English and Chinese to communicate effectively with regional offices.

Interested parties may connect via WhatsApp: [phone], or email CV to [e-mail]
Lee Yit Foong, Jasmine (R221108682)
Business Edge Personnel Services Pte Ltd (96C4864)