IT Service Lead & Analyst: SLA-Driven Support

STARHUB LTD.; East Region; On-site; SGD 65,000 - 90,000; Full time

Job summary

A leading telecommunications company located in Singapore is looking for an onsite Lead to report directly to the Service Delivery Manager. This role involves monitoring team performance, ensuring compliance with service level agreements, and providing solutions to complex IT issues. Candidates should have a Bachelor's degree in IT or related fields and have strong analytical skills, customer service focus, and IT Services Management experience. This position requires self-motivation and strong technical knowledge in various IT domains.

Qualifications

• Bachelor’s degree in information technology, information system, computer science, Business IT, or other relevant disciplines.
• IT outsourcing experience with proven track records preferred.
• Strong technical knowledge in IT, including EUC, systems, networks, backup/restore.

Responsibilities

• Monitor tasks to ensure compliance with standards and customer SLA.
• Organize trainings to share new techniques with team members.
• Provide solutions to complex IT issues escalated by team members.

Skills

Technical knowledge in IT technologies

Analytical and problem-solving skills

Customer service focus

Effective interpersonal skills

IT Services Management experience

Education

Bachelor's degree in IT or related fields

Tools

PowerShell

Windows OS

Job description

A leading telecommunications company located in Singapore is looking for an onsite Lead to report directly to the Service Delivery Manager. This role involves monitoring team performance, ensuring compliance with service level agreements, and providing solutions to complex IT issues. Candidates should have a Bachelor's degree in IT or related fields and have strong analytical skills, customer service focus, and IT Services Management experience. This position requires self-motivation and strong technical knowledge in various IT domains.