IT Service Desk Engineer - Min 6 month experience

Alphaeus Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A technology company in Singapore is seeking an IT Service Desk Engineer to provide remote IT support through phone calls, emails, and live chat. Responsibilities include troubleshooting technical issues, incident tracking, and user account management. The ideal candidate possesses at least NITEC or Higher NITEC and has a good command of English. Join us for a chance to make a significant impact.

Qualifications

• Candidate must possess at least NITEC/Higher NITEC and above.
• Good command in English to liaise with different entities.

Responsibilities

• Provide accessible, timely, effective, and professional service.
• Be available to take calls.
• Accurate assessment and resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and resolution for all trouble calls.
• Coordination for user account administration.
• Receive and answer all users' IT service request calls.

Skills

Good command in English

Education

NITEC/Higher NITEC

Job description

As an IT Service Desk Engineer, your primary responsibility is to provide remote IT support to end user through phone calls, email, or live chat whenever end users encounter any IT-related issues.

Responsibilities

• To provide accessible, timely, effective, efficient, and professional quality service to resolve problems and to delight.
• Be available to take calls.
• Accurate assessment/ resolution of problems.
• Provide first level support to troubleshoot and solve technical problems.
• Incident tracking and first & second level resolution for all trouble calls, including those related to desktop, LAN, centralized infrastructure, Wide Area Network, and voice services related service requests.
• Coordination for employee user account administration, activation, changes, and terminations.
• Receive and answer all users' IT service request calls.

Requirements

• Good command in English to liaise with different entities.
• Candidate must possess at least NITEC/Higher NITEC and above.