IT Service Delivery Manager

TALENTSIS PTE. LTD.; Singapore; On-site; SGD 100,000 - 130,000; Full time

Job summary

A leading IT service management firm in Singapore is seeking an experienced IT Service Delivery Manager. This role involves leading and managing IT infrastructure operations across various platforms, ensuring SLA compliance, and driving ITSM processes. The ideal candidate should have over 12 years of experience in IT service delivery management, strong technical knowledge, and excellent stakeholder management skills. Please email your resume for immediate processing.

Qualifications

• 12+ years of experience in IT service delivery management, including projects, vendors, and stakeholders.
• ITIL v3 & v4 certification required.
• Strong technical knowledge in networks, servers, virtualization, cloud, and monitoring tools.

Responsibilities

• Lead and manage IT infrastructure operations across AWS and on-prem platforms.
• Troubleshoot complex environments and perform root cause analysis.
• Oversee daily IT operations including incidents and problem resolution.

Skills

IT service delivery management

Stakeholder management

Vendor management

Strong communication

Problem resolution

Education

Diploma/Degree in IT, Software, or Engineering

Tools

AWS

VMware

ITIL v3 & v4

Job description

Job Responsibilities

• Lead and manage IT infrastructure operations across AWS, on-prem, VMware, and hyper-converged platforms, ensuring SLA compliance and customer satisfaction.
• Troubleshoot complex environments, perform root cause analysis, and implement preventive measures.
• Oversee daily IT operations including incidents, service requests, change management, and problem resolution.
• Drive ITSM process setup, Service Desk operations, and ticketing systems based on ITIL best practices.
• Develop operational plans (e.g., engineer schedules, maintenance, patching, audits) to support business continuity.
• Manage capacity, resource allocation, CAPEX/OPEX, vendor renewals, and asset management (CMDB).
• Partner with cybersecurity teams to ensure security controls and address vulnerabilities proactively.
• Build strong client relationships, conduct service reviews, and provide regular reporting on SLAs, KPIs, and performance.
• Contribute to project/transition planning in line with Industry 4.0, WOG, and IM8 standards.
• Provide leadership, coaching, and performance feedback to team members.

Job Requirements

• Diploma/Degree in IT, Software, or Engineering.
• 12+ years of experience in IT service delivery management, including projects, vendors, and stakeholders.
• ITIL v3 & v4 certification required.
• Strong technical knowledge in networks, servers, virtualization, cloud, and monitoring tools.
• Experience with government agencies, IM8 processes, and GCC/WOG environments is a plus.
• Exposure to OT systems (e.g., facial recognition, access control) preferred.
• Hands-on, independent, customer-focused, and able to work under pressure.
• Willing to travel on-site (e.g., Jurong Island).
• Strong communication, stakeholder management, and vendor management skills.
• Able to work effectively in fast-paced, matrix team environments.

Work Location: Ang Mo Kio

(EA Reg No: 20C0312)

Please email a copy of your detailed resume to [e-mail] for immediate processing.

Only shortlisted candidates will be notified.