IT Service Delivery Lead — Client-Facing & SLA Focus

Aim Recruit Consultancy Pte Ltd; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

A recruiting firm is seeking a Service Delivery Manager in Singapore to oversee IT service delivery. The role involves managing operations, ensuring service performance, and maintaining client relationships. Ideal candidates will have 3–5 years in IT service management, strong knowledge of ITIL practices, and excellent communication skills. Experience with ServiceNow and Government projects is a plus.

Qualifications

• 3–5 years of IT Service Management experience.
• Strong knowledge of ITIL practices.
• Excellent communication and leadership skills.

Responsibilities

• Manage daily operations across service desk and technical teams.
• Oversee major incident resolution.
• Coordinate service reviews.
• Ensure new services are transitioned effectively.
• Work closely with vendors to ensure commitments.

Skills

IT Service Management experience

Knowledge of ITIL practices

Excellent communication skills

Leadership skills

Experience with ServiceNow

Experience with Government projects

Job description

A recruiting firm is seeking a Service Delivery Manager in Singapore to oversee IT service delivery. The role involves managing operations, ensuring service performance, and maintaining client relationships. Ideal candidates will have 3–5 years in IT service management, strong knowledge of ITIL practices, and excellent communication skills. Experience with ServiceNow and Government projects is a plus.