IT Manager

BIDSVENTURE GLOBAL HOLDING PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading global investment firm in Singapore is seeking an experienced IT Operations Manager to oversee IT service delivery and ensure process excellence. Responsibilities include leading identity management with Okta, maintaining a Mac-first user environment via Jamf Pro, and collaborating with project managers for operational stability. The ideal candidate has 6-10 years of IT operations experience, a strong proficiency in ITIL practices, and leadership skills. This position offers a competitive salary and opportunities for growth.

Qualifications

• 6–10 years in IT operations with hands-on administration experience.
• Proficiency in Jamf Pro and Okta.
• Strong command of ITIL practices.

Responsibilities

• Run ITIL-aligned service delivery with clear SLAs.
• Lead end-to-end identity lifecycle automation using Okta.
• Oversee office IT infrastructure and ensure audit-ready operations.

Skills

IT operations experience

Jamf Pro expertise

Okta proficiency

ITIL practices knowledge

Google Workspace proficiency

Leadership skills

Communication skills

Education

Bachelor’s degree in Computer Science or IT

Tools

Jira Service Management

Job description

Key Responsibilities (Outcome-Led)

• IT Service Delivery & Process Excellence Run ITIL-aligned service delivery (incident, request, problem, change) with clear SLAs and rigorous post-incident reviews (PIRs). Oversee L1–L2.5 support teams to ensure efficient ticket triage, prioritization, and resolution within SLA targets.
• Identity & Access Lifecycle Management Lead end-to-end identity lifecycle automation for employees and applications using Okta (SSO/MFA/SCIM). Enforce strong authentication, least-privilege access, and timely joiner-mover-leaver (JML) processes.
• Endpoint Management & Productivity Maintain endpoint posture and user productivity for a Mac-first fleet via Jamf Pro. Implement baselines, patching, compliance monitoring, and software deployment.
• Collaboration Platform Operations Operate and maintain collaboration tools (e.g., Google Workspace, Lark) and ensure tenancy hygiene, data lifecycle, and retention policies are executed as designed.
• Office IT & Network Foundations Oversee office IT infrastructure (network/Wi-Fi, meeting rooms/AV, printing) with partners, ensuring audit-ready site operations.
• SaaS Governance & Asset Lifecycle Govern SaaS access and licensing hygiene. Manage asset accuracy from procurement to disposal, with documented evidence.
• Cross-Functional Collaboration Partner with Project Managers and Solution Architects to ensure operational stability and support technology initiatives.

Success Measures

• SLA attainment consistently met, with a downward trend in MTTR; major incidents are rare and well-remediated.
• Patch/compliance targets achieved on time; deviations corrected rapidly.
• SSO/MFA coverage near-universal; JML processes timely (day-1 readiness, rapid deprovisioning).
• Asset records accurate, with documented disposal processes; ticket deflection via knowledge/self-service improves monthly.
• Smooth rollouts with measurable adoption and reduced support load.

Qualifications & Skills

• Experience: 6–10 years in IT operations, including hands-on administration and team leadership in a multinational environment.
• Technical Expertise: Proficiency in Jamf Pro (macOS/iOS endpoint management) and Okta (identity lifecycle automation).
• Strong command of ITIL practices and experience with ITSM tools (e.g., Jira Service Management)
• Admin proficiency in Google Workspace and modern collaboration suites (e.g., Lark).
• Leadership Skills: Clear operational judgment, stakeholder communication, and vendor/SOW management.
• Ability to simplify processes, eliminate toil, and enforce hygiene standards.
• Education: Bachelor’s degree in Computer Science, IT, or related field (preferred).

Preferred Qualifications

• Experience operating in fast-growth or regulated environments.
• Certifications such as ITIL, Jamf Certified Administrator, or Okta Certified Administrator.
• Familiarity with multinational team management.