IT Helpdesk Specialist: Fast Support & Onboarding

CYBERSPROUT PTE. LTD.; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A technology solutions company in Singapore is seeking an IT support professional. The role includes providing technical support, managing IT inventory, and maintaining internal ticketing systems. The ideal candidate will have at least a diploma in Information Technology and two years of relevant experience in hardware and software administration. Strong proficiency in Microsoft Office 365 and knowledge of ITIL frameworks are preferred. This position offers an opportunity to contribute to diverse IT projects and ensure the smooth delivery of IT services.

Qualifications

• Minimum 2 years of relevant experience in hardware, software, and network administration.
• Proficient with Windows and Mac OS systems.
• Knowledge of ITIL framework is a plus.

Responsibilities

• Provide IT support for products and services.
• Maintain internal ticketing and system health monitoring.
• Document internal procedures and track IT projects.
• Troubleshoot and install various IT devices.
• Manage IT contracts and prepare monthly reports.

Skills

Hardware administration

Software troubleshooting

Network administration

Microsoft Office 365

ITIL knowledge

Education

Diploma in Information Technology or equivalent

Tools

Windows 7/8/10

Mac OS

Ticketing Systems

Job description

A technology solutions company in Singapore is seeking an IT support professional. The role includes providing technical support, managing IT inventory, and maintaining internal ticketing systems. The ideal candidate will have at least a diploma in Information Technology and two years of relevant experience in hardware and software administration. Strong proficiency in Microsoft Office 365 and knowledge of ITIL frameworks are preferred. This position offers an opportunity to contribute to diverse IT projects and ensure the smooth delivery of IT services.