IT Helpdesk (Banking, Immediate only)

GMP TECHNOLOGIES (S) PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology solutions provider in Singapore is seeking an IT Support Specialist to provide first-level IT support and manage service requests. The successful candidate will be responsible for troubleshooting issues, updating knowledge base articles, and ensuring compliance with ITIL processes. A Bachelor's degree in IT and at least one year of experience in a help desk environment are required. This role offers the opportunity to collaborate with various IT teams and improve service delivery.

Qualifications

• Minimum one year of experience in IT Help Desk or IT Support.
• Proficient in PC operating systems, including Windows and iOS.
• ITIL Foundation Certified.

Responsibilities

• Provide first-level IT support via phone, email, and chat.
• Update and maintain internal knowledge base articles.
• Install and configure software and basic hardware.

Skills

IT Support

Incident Management

Communication Skills

Education

Bachelor’s degree in Information Technology

Job description

Responsibilities

• Provide first-level IT support via phone, email, and chat by logging, categorizing, and prioritizing incidents and service requests in ServiceNow, performing initial diagnosis, resolving or escalating issues per ITIL processes, monitoring ticket queues for timely SLA compliance, and maintaining clear communication with users throughout the support lifecycle.
• Update and maintain internal knowledge base articles by documenting troubleshooting steps and resolutions, while contributing to the continuous improvement of support documentation and workflows.
• Install and configure software and basic hardware, set up network access, printers, and shared resources, manage user permissions and license allocations, and ensure compliance with internal security and access policies.
• Collaborate closely with other IT teams to resolve complex issues, participate in service improvement initiatives and feedback loops, and support audits and reporting related to ITIL processes and SLA metrics.

Qualifications

• Bachelor’s degree in Information Technology or any relevant field.
• Minimum one year of experience in IT Help Desk or IT Support, with the ability to maintain and update knowledge base articles, and experience working on multinational projects or within global teams.
• Proficient in PC operating systems, including Windows (Outlook, Word, Excel, internal applications, etc.) and iOS on iPad.
• ITIL Foundation Certified, and ensures compliance with SLAs and ITIL processes such as Incident, Request, and Problem Management.

We regret that only shortlisted candidates will be notified.