IT Help desk Engineer [Japanese Speaking | up to $7K]

Good Job Creations; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment agency in Singapore seeks an IT Help Desk Engineer who speaks Japanese to support users and manage IT systems. The role requires 5-8 years of experience in IT support, with a focus on customer service and problem-solving. Ideal candidates should have knowledge of IT infrastructure, ITIL principles, and experience with IT service tools. Competitive salary offered.

Qualifications

• 5-8 years of experience in Help Desk or IT support role with at least 2 years in a lead position.
• Proficiency in Japanese to communicate with Japanese-speaking clients.
• Strong understanding of IT service management principles (ITIL preferred).

Responsibilities

• Respond and resolve user queries efficiently.
• Maintain IT devices and implement tracking processes.
• Act as a liaison between users and technical teams.

Skills

Customer service skills

Problem-solving abilities

Ability to work under pressure

Proficiency in Japanese

Education

IT Certification (Optional): ITIL Foundation Certification

Microsoft Certified

CompTIA A+

Tools

ServiceNow

Jira

Job description

IT Help Desk Engineer [Japanese Speaking | up to $7K]

Job ID: 1122690

Responsibilities:

• With service mindset, respond and resolve user queries efficiently while ensuring excellent customer service.
• Provide both technical and non-technical support for Singapore Branch users.
• Ensure clear, concise, and professional communication with users, technical teams, and senior management.

• Identify opportunities to enhance Help Desk processes and workflows.
• Contribute to the development and implementation of Help Desk policies and procedures.
• Maintain detailed user request logs and create comprehensive reports for stakeholders.
• Efficiently maintain the knowledge base / FAQ to reduce dependency on L2 and L3 support teams.
• Introduce processes to consolidate and manage all service requests flowing to the IT department.

• Part of Command center team to support day‑1 post critical projects cutover.
• Act as a liaison between users and technical teams to facilitate smooth communication and issue resolution during solution Go Live period.

• Maintain IT devices (iPads, Desktops, VDI’s) and implement tracking and reporting processes.
• Have overall knowledge of IT infrastructure within a financial institution and networking devices.

Any other ad‑hoc duties.

Requirements:

• 5‑8 years of experience in a Help Desk or IT support role with at least 2 years in a lead position, preferably in a financial institution.
• Proficiency in Japanese to communicate with Japanese‑speaking clients.
• IT service management principles (ITIL preferred).
• Proficiency in IT support tools (e.g., ServiceNow, Jira).
• Strong customer service skills, problem‑solving abilities, and ability to work under pressure.
• Collaborate across the organization and external providers to solve complex problems creatively.

Advantage:

• IT Certification (Optional): ITIL Foundation Certification, Microsoft Certified, CompTIA A+.
• Provide user support, enhance Help Desk operations, and maintain IT systems and devices to ensure smooth branch operations.
• HR experience supporting Japanese‑speaking users, Japan‑based financial institution.
• Exposure to MAS technology risk management framework, overall risk awareness, and IT infrastructure within a financial institution.

If you are interested in the role, please contact: *********@goodjobcreations.com.sg

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