IT Executive

GUSHENGTANG TCM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare company in Singapore is seeking an IT Support Specialist to provide technical support to employees, manage hardware and software installations, and maintain network performance. Ideal candidates will have a diploma or degree in IT, 1-3 years of relevant experience, and strong communication skills. This role offers opportunities for basic training in IT best practices and involvement in new projects.

Qualifications

• 1-3 years of hands-on experience in IT support or similar role.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Ability to work independently and manage multiple tasks.

Responsibilities

• Serve as the first point of contact for IT support.
• Install and maintain desktops, laptops, and peripherals.
• Assist in daily maintenance of local and wide area networks.

Skills

Windows operating systems

Mac operating systems

Microsoft 365 applications

Problem-solving skills

Interpersonal skills

Education

Diploma or Bachelor's Degree in Information Technology

Tools

Active Directory

Networking hardware

Job description

Job Description

• Serve as the first point of contact for IT support, responding to and resolving technical issues from employees regarding hardware, software, and network access in a timely manner.
• Install, configure, and maintain desktops, laptops, mobile devices, and peripherals (e.g., printers, scanners).
• Manage user accounts, permissions, and access rights across various systems, including onboarding for new hires and offboarding for departing employees.
• Assist in the daily maintenance and monitoring of the local area network (LAN), wide area network (WAN), and Wi-Fi networks to ensure optimal performance and reliability.
• Provide support for server hardware and software, including performing routine checks, backups, and applying necessary patches and updates under supervision.
• Help maintain network security by managing firewalls, antivirus software, and access controls.
• Manage and maintain IT assets by tracking inventory of hardware, software licenses, and other IT equipment.
• Assist in the maintenance and support of office systems, such as the IP telephone system, video conferencing equipment, and audio-visual (AV) setups in meeting rooms.
• Liaise with and manage external vendors for IT procurement, repairs, and maintenance services.
• Create and maintain clear documentation for IT processes, system configurations, and user guides.
• Provide basic training and guidance to users on new software, hardware, and IT best practices to promote digital literacy and security awareness.
• Support the rollout and implementation of new IT projects and system upgrades as directed by management.

Qualifications and Skills

• Diploma or Bachelor's Degree in Information Technology, Computer Science, or a related field.
• A minimum of 1-3 years of hands-on experience in an IT support or similar technical role.
• Strong knowledge of Windows and/or Mac operating systems and Microsoft 365 (formerly Office 365) applications.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and experience with network hardware like switches and routers.
• Experience with Active Directory for user and group management is highly advantageous.
• Excellent problem-solving and troubleshooting skills with a keen attention to detail.
• Strong communication and interpersonal skills, with a customer-oriented approach.
• Ability to work independently and manage multiple tasks effectively in a fast-paced environment.