IT Assistant

WGT EHR Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A technology services company in Singapore seeks an experienced IT Assistant. The ideal candidate will provide user support, troubleshoot technical issues, and manage network-related tasks. Qualifications include a diploma in Information Technology and at least 2 years of relevant experience. The position offers a dynamic work environment with opportunities for professional growth.

Qualifications

• Minimum Diploma in Information Technology.
• At least 2 years relevant work experience with IT devices.

Responsibilities

• Provide frontline assistance to end-users and troubleshoot technical issues.
• Monitor and troubleshoot network-related issues.
• Manage user accounts and permissions.
• Implement IT security measures to protect systems.
• Ensure data integrity and manage backup procedures.
• Maintaining an inventory of hardware and software.

Skills

Technical troubleshooting

User support

Network management

IT security

Data integrity procedures

Education

Diploma in Information Technology

Tools

Antivirus software

Network monitoring tools

Job description

Job Overview

Our company is currently seeking a qualified and experienced IT Assistant. The scope of work for IT support and specific requirements. Below are some common duties and responsibilities which are (but not limited) in the scope of work for IT support:

Job Description

• Providing frontline assistance to end- users, attending to queries, troubleshooting technical issues, installing, updating, and/or configuring software applications and resolving hardware, software, or network related problems
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions
• Implementing/maintaining IT security measures to protect systems and data from potential cyber security threats, including installing and updating antivirus software and conducting periodic security audits
• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss, recover lost and/or corrupted data
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims
• Ensure IT practices and procedures comply with relevant regulations and internal policies

Requirements

• Minimum Diploma in Information Technology.
• At least 2 years relevant work experience and familiar with devices such as computers, laptops, printers, scanners and other peripherals