IT Assistant

Getech Automation Pte Ltd; Singapore; On-site; SGD 30,000 - 40,000; Part time

Job summary

A leading tech company in Singapore is seeking an Entry Level IT Support Specialist to provide frontline technical assistance to users. Responsibilities include troubleshooting issues, installing software, maintaining hardware, and ensuring IT security. A Diploma in Information Technology and preferably 2 years of related experience are required. This role offers the chance to grow in a dynamic environment focused on support and efficiency.

Qualifications

• Minimum Diploma in Information Technology.
• Preferably with 2 years’ relevant work experience.
• Effectively bilingual.

Responsibilities

• Providing frontline assistance to end-users.
• Installing, updating, and configuring software applications.
• Maintaining and troubleshooting hardware faults.
• Monitoring and troubleshooting network-related issues.
• Creating, updating, and managing user accounts.
• Implementing IT security measures.
• Ensuring data integrity and implementing backup procedures.
• Assisting users with mobile device setup.
• Providing support to remote employees.
• Maintaining inventory of hardware and software assets.
• Creating documentation for common IT procedures.
• Conducting training sessions for users.
• Liaising with vendors.
• Ensuring compliance with IT practices and policies.
• Identifying improvements in IT support processes.

Skills

Troubleshooting technical issues

Installing software applications

Maintaining hardware

Network monitoring

User account management

IT security measures

Data integrity and backup procedures

Mobile device support

Remote support

Documentation skills

Training users

Vendor liaison

Education

Diploma in Information Technology

Job description

Responsibilities

• Providing frontline assistance to end-users, attending to queries, troubleshooting technical issues, and resolving hardware, software, or network related problems.
• Installing, updating, and/or configuring software applications on users' devices, ensuring they have the necessary tools to perform their tasks efficiently.
• Maintaining and troubleshooting hardware faults on devices such as computers, laptops, printers, scanners and other peripherals.
• Monitoring and troubleshooting network-related issues, including connectivity problems, internet outages, and LAN/WAN performance degradation.
• Creating, updating and managing user accounts on various systems and applications, including password resets and access permissions.
• Implementing/maintaining IT security measures to protect systems and data from potential cybersecurity threats, including installing and updating antivirus software and conducting periodic security audits.
• Ensuring data integrity and implementing backup/recovery procedures to prevent data loss, and helping users recover lost or corrupted data when required.
• Assist users with mobile device setup, configuration and troubleshooting issues, including email synchronization and app installations.
• Provide assistance to issues raised by remote or off-shore employees, analyze and resolve issues via remote access tools or phone support.
• Maintaining an inventory of hardware and software assets, tracking asset status and managing hardware and software licenses.
• Creating and updating documentation for common IT procedures, troubleshooting guides and system configurations to assist users.
• Conducting training sessions or creating resources to educate users on IT best practices, software usage, and security awareness.
• Liaising with third-party vendors on hardware, software and services related queries/requirements, including support contracts and warranty claims.
• Ensure IT practices and procedures comply with relevant regulations and internal policies.
• Identifying areas of improvement in IT support processes and implementing changes to enhance efficiency and user satisfaction.

Requirements

• Minimum Diploma in Information Technology.
• Preferably with 2 years’ relevant work experience.
• Effectively bilingual

Seniority level

• Entry level

Employment type

• Contract

Job function

• Information Technology

Industries

• Automation Machinery Manufacturing