Intelligence Consultant

Recorded Future; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A global intelligence company is looking for an experienced Intelligence Consultant in Singapore. Responsibilities include supporting customer success, driving platform adoption, and managing account health. The ideal candidate has 1-2 years in cybersecurity or technical support with a Bachelor's Degree in a related field. Strong communication skills and a customer-focused mindset are essential for ensuring satisfaction and retention. The position offers opportunities for growth in a dynamic environment.

Benefits

Diverse workplace with over 40 nationalities

Opportunity for impact on security operations

Qualifications

• 1-2 years of consulting or customer-facing experience in cybersecurity or intelligence operations.
• Foundational understanding of basic intelligence concepts and tradecraft.
• Demonstrable competency in account health management and risk mitigation.

Responsibilities

• Support technical success of customer accounts from onboarding to renewal.
• Develop understanding of customer intelligence goals and deliver measurable outcomes.
• Collaborate with senior technical account managers to mitigate risks.

Skills

Verbal communication

Written communication

Attention to detail

Customer management

Risk mitigation

Education

Bachelor's Degree in Cyber Security or related field

Tools

Cyber security tooling

SaaS environments

Job description

With 1,000+ intelligence professionals serving over 1,900 clients worldwide, Recorded Future is the world’s most advanced and largest intelligence company!

At Recorded Future, we built the world’s largest and most advanced threat intelligence platform — enabling organizations to outpace, outthink, and outmaneuver adversaries with intelligence‑led security. Trusted by leading enterprises, governments and security teams, we fuse cutting‑edge data science, automation, collection and expert human analysis to transform how intelligence is operationalized across modern security operations.

As an Intelligence Consultant, you will support our mission in securing the world with intelligence.

What You’ll Do:

• Support the technical success of assigned customer accounts across their entire intelligence journey, from onboarding to renewal
• Develop a strong understanding of customers intelligence goals to define and deliver high‑value, measurable outcomes using Recorded Future’s full suite of capabilities across the platform, integrations ecosystem and services portfolio
• Monitor and drive intelligence platform adoption, usage patterns and integration health to ensure sustained operational success
• Conduct periodic account health reviews, presenting value realization metrics and maturity progression
• Collaborate with senior technical account managers to proactively identify and mitigate risks to account health and renewal, including budget‑related constraints, competitive pressure, and loss of champion or stakeholder turnover
• Understand customer intelligence needs and proactively identify growth opportunities to ensure customer satisfaction, retention and platform expansion
• Serve as the primary technical liaison, collaborating with the customers SOC, CTI, engineering, GRC, threat hunting, vulnerability management and other security teams on configuration, data integration, and optimization
• Build structured customer success plans that align business priorities with Recorded Future capabilities and measurable outcomes, in partnership with account directors and cross‑functional Recorded Future teams
• Collaborate cross‑functionally with sales, product management, data science and intelligence teams to ensure a unified customer experience
• Deliver Recorded Future intelligence advisory engagements, addressing emerging threats, collection priorities, intelligence workflows, configuration and tuning, and strengthening of customer tradecraft and platform proficiency
• Serve as a trusted customer advocate
• Appropriately manage multiple complex and competing priorities, while maintaining consistent levels of quality at all times in alignment with organisational metrics and KPI’s
• Maintain exemplary level of administrative rigor in Recorded Future systems of record, ensuring meaningful updates on successes, outcomes, customer sentiment, and detailed technical plans for at‑risk accounts and high‑impact issues

What You’ll Bring:

• Experience: 1‑2 years of consulting or other customer‑facing experience in cybersecurity, technical support, or intelligence operations
• Expertise: Foundational understanding of basic intelligence concepts, frameworks and tradecraft, cyber security tooling, and SaaS environments
• Soft Skills: Strong verbal and written communications, attention to detail, and demonstrated ability to learn quickly and manage multiple, often competing priorities
• Customer Management: Demonstrable competency in account health management, risk mitigation, retention and growth; experience monitoring adoption metrics, usage trends or integration performance highly desirable
• Knowledge: Working knowledge of the Intelligence Lifecycle, common security frameworks such as MITRE ATT&CK, NIST, Diamond Model or the Cyber Kill Chain
• Education: Bachelor's Degree or related experience in cyber security, computing science, information systems, intelligence studies or a related field
• Personal Attributes: Customer‑focused growth mindset, enthusiasm for developing consultative and technical depth, curiosity, adaptive and proactive self‑starter with a passion for impact, collaborative team player, and outcome‑driven professional who thrives in fast‑paced, dynamic, customer‑facing environments

Why Recorded Future?

Recorded Future employees (or “Futurists”) represent over 40 nationalities and embody our core values of having high standards, practicing inclusion, and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.6‑star user rating on G2 and more than 50% of Fortune 100 companies as customers.

Recorded Future is an equal opportunity and affirmative action employer and encourages candidates from all backgrounds to apply. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, disability or any other characteristic protected by law.

Recorded Future will not discharge, discipline or otherwise discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed compensation information.

Recorded Future does not administer a lie detector test as a condition of employment or continued employment in compliance with applicable laws.