ICT Executive School

WSH Experts Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading ICT support provider in Singapore is seeking a dedicated professional to contribute to school initiatives and provide ICT Technical Support. The role involves managing user accounts, troubleshooting issues, and supporting AV equipment. The ideal candidate will demonstrate strong ICT technical skills and a commitment to enhancing the school's digital environment, ensuring smooth operations and effective resource management.

Responsibilities

• Contribute to school ethos and manage school based initiatives.
• Provide ICT Technical Support and assistance.
• Manage user accounts and perform diagnostic services.

Skills

ICT Technical Support

User account management

AV equipment management

Troubleshooting skills

Tools

Google Workspace

Microsoft 365

Apple School Manager

Mobile Device Management Portals

Adobe Admin Portal

Job description

Job Description

• To contribute to the distinctive ethos of the school, as laid down in its Mission statement in all areas of contact and responsibility, in relationships with staff and pupils.
• To support the HOD/ICT in the management of school based initiatives.
• To provide ICT Technical Support and assistance in the school.
• To support, research and recommend in the procurement of ICT or AV resources and infrastructure for the school.
• To manage user accounts of administrative portals for operations required by the school within the constraints of appropriate security, following guidelines stipulated by MOE and the school. e.g. Apple School Manager, Mobile Device Management Portals, Google Workspace, Microsoft 365, Adobe Admin Portal, etc.
• To man and support all ICT helpdesk requests. e.g. password resets, device loans, device troubleshooting, application installation/deletion and servicing requests.
• To perform diagnostic service of computing and AV devices in school.
• To support stock-take of ICT assets and stores together with other members of IT Support Team.
• To take charge of loans of school equipment, and manage insurance with relevant parties when defects arises during warranty period.
• To maintain and manage the periodic replacement and condemnation of ICT equipment.
• To perform recordings for events, lessons and competitions.
• To setup/support Audio Visual for events, assembly and meeting.
• To take charge of AV management and maintenance.
• To carry out any other duties as assigned by P, VP, HOD/ICT and ICT Manager/Associate.