HR Team Lead

ST Engineering e-Services Pte. Ltd.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading technology company in Singapore is seeking an HR Business Process Outsourcing Manager to oversee recruitment, training, and benefits administration. The successful candidate will lead a team, ensure smooth operations, and engage with stakeholders. Candidates should have at least 3 years of HR experience, a degree in Human Resources, and strong communication skills. The role requires tech-savviness and proficiency in Microsoft Office. The company values high ethical standards and continuous improvement.

Qualifications

• 3+ years of experience in HR or related field including supervisory experience.
• Experience in shared services is an added advantage.
• Good proficiency in Microsoft Office.

Responsibilities

• Oversee a team of officers in HR Business Process Outsourcing.
• Coach and provide on-the-job training to the team.
• Engage with stakeholders and attend meetings/discussions with customers.

Skills

HR process management

Leadership

Communication

Problem-solving

Data analysis

Education

Degree/Diploma in Human Resources or relevant discipline

Tools

Workday

Microsoft Office

Job description

Overview

Job Descriptions:

Overview of responsibilities for HR Business Process Outsourcing operations, including end-to-end recruitment, scholarship and internship management, leave and benefits administration, training administration, events management, data entry, reporting and analytics; ensure smooth operations in accordance with prescribed policy, standing operating procedures and customers’ expectations.

Responsibilities

• Oversee a team of officers in HR Business Process Outsourcing, including end-to-end recruitment, scholarship and internship management, leave and benefits administration, training administration, events management, data entry, reporting and analytics; ensure smooth operations in accordance with policies, standard operating procedures and customers’ expectations.
• Verify and/or approve the deliverables of the team in accordance with standard operating procedures.
• Coach and provide on-the-job training to the team.
• Work closely with HR Manager/Director to oversee staff training and development, performance reviews and staff welfare of the team.
• Responsible for meeting KPIs.
• Engage with stakeholders and attend meetings/discussions with customers at working level.
• Address customer issues promptly.
• Identify areas of improvement and propose corrective actions to Branch Head/Director.
• Adhere to high ethical standards and comply with all regulations and applicable laws.

Job Requirements

• Degree/Diploma in Human Resources, or relevant discipline.
• At least 3 years of experience in HR or related field including supervisory experience.
• Experience in shared services is an added advantage.
• Past working experience in government ministries and statutory boards is preferred.
• Experience using Workday is an advantage.
• Tech-savvy with good proficiency in Microsoft Office.
• Strong aptitude to learn and pick up new skills, highly adaptable.
• High level of initiative and mindset of continuous improvement.
• Meticulous, detail-oriented, and organised.
• Independent, resourceful, team player, results driven, and customer focused.
• Good interpersonal and communication skills.