Housekeeping Team Leader

NSK HOTEL PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading hospitality provider in Singapore is looking for a Housekeeping Team Leader to oversee a dynamic team responsible for maintaining the highest standards of cleanliness and guest satisfaction. The ideal candidate will have experience in housekeeping operations, excellent leadership skills, and a strong commitment to guest service. This role promotes a positive work environment and offers opportunities for team development.

Benefits

Equal opportunities for learning and skill development

Friendly working environment

Opportunities for talent building

Qualifications

• Experience in housekeeping operations and team management.
• Ability to train and motivate team members.
• Strong attention to detail in maintaining cleanliness.

Responsibilities

• Lead and train a team of room and public area attendants.
• Conduct inspections to uphold cleanliness standards.
• Manage inventory of cleaning supplies and respond to guest requests.

Skills

Team leadership

Cleaning standards

Guest service

Job description

The Housekeeping Team Leader, under the guidance of the Executive Housekeeper or a designated superior, is responsible for leading a team of room and public area attendants. Their primary responsibility is to ensure that all daily operations uphold the highest standards of cleanliness and guest satisfaction.

• Train and support a team of attendants, fostering a positive and productive work environment. Provide motivation to ensure high performance and service standards.
• Conduct regular inspections of guest rooms and public areas to ensure they meet cleanliness and tidiness standards.
• Provide hands-on training for new team members and coaching for the existing team to ensure proper cleaning techniques, safety procedures, and guest service protocols are followed.
• Support the superior by helping to organize daily tasks and distribute assignments, ensuring the team's operational needs are met efficiently.
• Monitor and manage the inventory of cleaning supplies, linens, and amenities, ensuring the team has the necessary resources to perform their duties.
• Respond promptly and professionally to guest requests and complaints, working to resolve issues to ensure a positive guest experience.

Job Highlights

• We provide equal opportunities to learn and develop skill sets
• We identify and build our talents
• We foster friendly working relationships built on mutual trust

We regret only shortlisted candidates will be notified. This role is available for 2 properties - Novotel Singapore on Kitchener (nearest MRT: Farrer Park) & Mercure ICON Singapore City Centre (nearest MRT: Chinatown).