L1-L2 IT Support Engineer

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading recruitment firm seeks a L1-L2 IT Support Engineer for a 12-month contract in West Singapore. The role involves providing Level 1 and Level 2 desktop support and delivering basic infrastructure support. Candidates should have 3–5 years of experience in desktop support and must possess a diploma in IT or a related field. Strong communication skills and a team-oriented approach are essential, with the job requiring onsite presence five days a week.

Benefits

Completion bonus

Transportation allowance

Qualifications

• 3–5 years of experience in L1/L2 Desktop or End-User Support.
• Good understanding of IT infrastructure technologies.
• Comfortable working 5 days onsite with no work-from-home arrangement.

Responsibilities

• Provide Level 1 and Level 2 desktop support for end-user devices.
• Deliver basic infrastructure support including network connectivity.
• Log, track, and manage incidents ensuring timely resolution.

Skills

Level 1 and Level 2 desktop support

Basic infrastructure support

Strong communication skills

Customer-focused

Team player

Education

Diploma or equivalent qualification in Information Technology or related discipline

Tools

ITIL framework knowledge

Basic network, server, and cloud support

Job description

#HOT# L1-L2 IT Support Engineer - 12 months Contract - Up-to 6K

Location: West Singapore
Contract: 12-month rolling /Completion bonus: YES / Transportation allowance: YES
Work Arrangement: 5 days onsite (no WFH)

Job Overview

Our client is currently running a large-scale integration project and is looking to onboard multiple Desktop Support Engineers to support the environment. The role covers Level 1 and Level 2 IT technical support, including both end-user computing and basic infrastructure support.

This is a fully onsite role based in West Singapore, requiring strong communication skills and a collaborative mindset to support a dynamic project environment. Following the completion of the project, strong performers will have the opportunity to transition into long-term onsite BAU support roles.

Key Responsibilities

• Provide Level 1 and Level 2 desktop support for end-user devices, applications, and peripherals
• Deliver basic infrastructure support, including network connectivity, server room support, and basic cloud environments
• Log, track, and manage incidents, ensuring timely resolution in line with SLA requirements
• Act as a point of escalation for complex technical issues
• Work closely with internal teams and vendors to resolve technical problems
• Escalate issues appropriately and involve subject‑matter experts where required
• Ensure service quality and SLA compliance
• Perform IT asset management, including tracking and documentation

Job Requirements

• Diploma or equivalent qualification in Information Technology or a related discipline
• 3–5 years of experience in L1/L2 Desktop or End‑User Support
• Must have basic experience in network, server, and cloud support
• Experience working in an ITIL‑driven environment, with knowledge of incident, change, and configuration management
• Good understanding of IT infrastructure technologies, including servers, switches, routers, patching, and storage
• Strong communication skills, customer‑focused, and a good team player
• Comfortable working 5 days onsite with no work‑from‑home arrangement

Please reach out to [e-mail] with your updated resume and contact details. Incomplete applications may not be considered /Only shortlisted candidates will be contacted.

Business Registration Number: 200611680D | License Number: 10C5117 | EA Registration Number: R1768258