Hospitality Quality & Learning Manager (Cluster)

RAFFLES SENTOSA SINGAPORE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore seeks a Cluster Quality & Learning Manager to oversee quality management systems and improve guest satisfaction. This role demands 3+ years in quality assurance within hospitality, strong critical thinking, and a degree in Hospitality Management. Successful candidates will monitor guest feedback and develop action plans while promoting a culture of continuous improvement.

Qualifications

• Minimum of 3 years of experience in quality assurance or learning & development within the hospitality industry.
• Strong understanding of hotel operational standards.
• Ability to work independently and take initiative.

Responsibilities

• Oversee and enhance the hotel’s quality management systems.
• Plan and execute periodic internal audits.
• Monitor guest feedback and develop action plans.

Skills

Quality assurance methodologies

Critical thinking

Strategic decision-making

Communication skills

Analytical mindset

Time management

Education

Degree/Diploma in Hospitality Management

Job description

A luxury hotel in Singapore seeks a Cluster Quality & Learning Manager to oversee quality management systems and improve guest satisfaction. This role demands 3+ years in quality assurance within hospitality, strong critical thinking, and a degree in Hospitality Management. Successful candidates will monitor guest feedback and develop action plans while promoting a culture of continuous improvement.