Head of Membership

ONE RQ PTE. LTD.; Singapore; On-site; SGD 125,000 - 150,000; Full time

Job summary

A private members' club in Singapore is looking for a Head of Membership to lead their membership strategy and engagement. This position requires a minimum of 5 years' experience in business development within a hospitality environment. Responsibilities include driving membership growth, overseeing partnerships, and nurturing a vibrant community. The successful candidate will have strong communication and negotiation skills, along with a passion for creating meaningful experiences. The role offers a five-day work week and various employee perks.

Benefits

5-day work week

Employee discount on F&B

Daily staff meals

Group insurance

Qualifications

• Min 5 years of experience in business development or sales in hospitality.
• Proven success in driving revenue.
• Excellent communication and interpersonal skills.
• Deep understanding of luxury service standards.
• Passion for community and meaningful experiences.

Responsibilities

• Drive membership acquisition, onboarding, and retention.
• Manage membership P&L, KPIs, and performance insights.
• Cultivate a vibrant member community.
• Oversee co-working performance and tenant community-building.
• Improve membership systems and workflows.

Skills

Business development

Sales experience

Communication skills

Negotiation skills

Understanding of luxury service

Community building

Job description

Who We Are

The Nanson is a private members’ club in Singapore, blending social, work, and cultural experiences. Through curated events, conversations, and collaborations, we create moments that stimulate both intellect and the senses.

The Role

The Head of Membership leads the club’s membership strategy, growth, and engagement. This role oversees acquisition, retention, partnerships, reciprocal clubs, and curated member experiences, while leading the Membership & Engagement team to deliver an exceptional, values-aligned member journey.

Key Responsibilities

Membership Strategy & Growth

• Drive membership acquisition, onboarding, retention, and engagement

• Own membership P&L, KPIs, reporting, and performance insights

• Analyse trends to inform strategic decisions

Partnerships, Perks & Reciprocal Clubs

• Build strategic partnerships and co-branded activations

• Oversee member perks and reciprocal club relationships globally

• Evaluate partnerships to ensure value, alignment, and impact

Community & Engagement

• Cultivate a vibrant, inclusive member community

• Maintain strong on-floor presence and member relationships

• Identify and nurture member ambassadors

Co-Working Management

• Oversee co-working performance, revenue, and engagement

• Drive tenant community-building and reporting

Systems & Processes

• Oversee CRM, reporting accuracy, and membership operations

• Collaborate with Marketing on member communications

• Continuously improve membership systems and workflows

Requirements

• Min 5 years of experience in either business development/ growth/ sales in an hospitality environment (ie. hotels, MICE, private members club, etc)

• Proven success in driving revenue

• Excellent communication, interpersonal, and negotiation skills.

• A deep understanding of luxury service standards and high-net-worth clientele.

• Passion for community building, culture, and experiences that connect people meaningfully.

Your Perks

• 5-day work week with diverse and energetic colleagues who work hard and play hard

• Employee discount on F&B at the club

• Daily staff meals (Breakfast to Dinner)

• Group Insurance ( GP- unlimited free consultation & medicine, TCM, Hospitalisation)