Head of HNW Client and Centre of Excellence Management

The Great Eastern Life Assurance Company Limited; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading insurance provider in Singapore is seeking a seasoned financial professional to lead the team for High Net Worth (HNW) products. The role involves team leadership, managing the HNW Centre of Excellence, and ensuring compliance with guidelines. Candidates should have a minimum of 12 years' experience in a financial institution, excellent interpersonal skills, and a strategic mindset. This position offers an opportunity to contribute to a market-leading organization known for its strong financial stability and growth.

Qualifications

• At least 12 years of experience with leading financial institutions, especially in HNW and Affluent segments.
• Strong project and time management skills.
• Good knowledge of the underwriting process.

Responsibilities

• Lead the team of distribution middle office support across various channels for HNW products.
• Develop and manage the HNW Centre of Excellence.
• Accountable for new business and case management processes.
• Engage with external partners for coordination of new business.
• Ensure SOPs adhere to internal governance policies.

Skills

Team leadership

Service excellence

Strategic mindset

Interpersonal communication

Project management

Regulatory understanding

Education

Degree holder

Job description

Responsibilities

• You will lead the team of distribution middle office support to Agency, Financial Advisers, Bancassurance and Broker channels for High Net Worth (HNW) products with the ultimate objective of contributing positively to Great Eastern group market leadership.
• Develop and manage HNW Centre of Excellence (a cross-functional shared resourcing team across Life Operations, Risk, Underwriting, and Pricing).
• Accountable for HNW new business and case management, including overseeing HNW new business process and procedures, partner with distribution channel BDM and specialist teams in ensuring HNW cases are processed at industry leading standards.
• Develop and manage internal relationships and networks with cross-functional teams to ensure timely processing of HNW applications.
• Engage with external partners including and not limited to premium financing partners, external asset managers, third party insurance companies in co‑ordinating new business and existing policy servicing enquiries and transactions.
• Efficiently manage resources and budget for effective planning.
• Ensure that SOPs and guidelines are in place and adhere to both internal governance policies and regulatory requirements.
• Coach and develop the existing team through regular career conversations.

Qualifications

• Degree holder with at least 12 years of experience with leading financial institution, especially in HNW and Affluent segments.
• Strong experience in leading a team to achieve service excellence, and drive top and bottom‑line targets.
• Strategic mindset and business acumen. Proven capability to work with multiple channels of businesses.
• Excellent interpersonal and communication skills, and a meticulous eye for detail.
• Strong understanding of compliance and regulatory requirements.
• Strong project and time management skills.
• Good knowledge of the underwriting process.

Core Values

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well‑established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly‑rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To All Recruitment Agencies – Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Location: SG-GE Centre, Premier Wealth