Guest Services Executive/Senior Guest Services Executive

MERCURE SINGAPORE BUGIS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local hotel in Singapore is seeking a highly motivated Guest Services Agent. You will assist guests with check-in and check-out, ensuring exceptional service and satisfaction. The role requires at least 2 years of experience in Hotel Front Office Operations and a keen attitude towards guest services. Proficiency in MS Office and knowledge of the Opera system will be advantageous. Join our dynamic team and help create memorable experiences for our guests.

Qualifications

• Minimum 2 years of experience in Hotel Front Office Operations.
• Positive and keen-to-learn attitude.
• Ability to work shifts, weekends, and public holidays.

Responsibilities

• Assist with check-in, information requests, check-out and other services.
• Manage and motivate Guest Services Agents.
• Increase revenue through effective management.

Skills

Customer service

Multitasking

Interpersonal communication

Tools

MS Office

Opera system

Job description

Main Responsibilities

· Assist with check-in, information requests, check-out and other services required by the guests to ensure their comfort and satisfaction.

· Ensures that guests' stay at the hotel is memorable

· Ensure that the manual key, guest card key, and guest room security procedures are followed.

· Manages and motivates Guest Services Agents to provide high-quality services to guests.

· Contributes to guest satisfaction by providing a high standard of service in line with the norms and procedures of the Hotel's standard of operations.

· Helps the department meet its targets.

· Increases revenue through his/her sales efforts and by managing rooms’ revenue effectively.

· Maintain safety by adhering to safety policies, and be responsible for reporting accidents immediately

Requirements

· Min 2 years of experience in Hotel Front Office Operations

· A positive and keen-to-learn attitude

· Passion for delivering exceptional levels of guest services

· Able to multitask and detail-oriented

· Good interpersonal and communication skills

· Able to work shifts, weekends, and public holidays

· Competent in MS Office applications.

· Knowledge of the Opera system will be an added advantage