Guest Services Assistant

Hotel Yan; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is hiring a Full-time Guest Services Assistant. The role involves ensuring guest comfort, assisting with inquiries, and performing tasks in a fast-paced environment. Candidates must be available for rotating shifts, including weekends and public holidays, and fluent in English. Apply now to join the team.

Qualifications

• Able to work on rotating shifts, including weekends and public holidays.
• Pleasant disposition with good interpersonal skills.
• Ability to use the organisation's current computer system.

Responsibilities

• Ensure amenities in the room are sufficiently supplied.
• Offer assistance to guests and perform service recovery.
• Answer all incoming calls promptly and ensure appropriate connection.

Skills

Fluent English

Interpersonal skills

Ability to work in fast-paced environment

Job description

HOTEL YAN PTE. LTD. is hiring a Full time Guest Services Assistant role in Kallang, Singapore. Apply now to be part of our team.

Requirements for this role:

• Looking for candidates available to work:
  • Mon morning
  • Mon afternoon
  • Mon evening
  • Tue morning
  • Tue afternoon
  • Tue evening
  • Wed morning
  • Wed afternoon
  • Wed evening
  • Thu morning
  • Thu afternoon
  • Thu evening
  • Fri morning
  • Fri afternoon
  • Fri evening
  • Sat morning
  • Sat afternoon
  • Sat evening
  • Sun morning
  • Sun afternoon
  • Sun evening

Roles of Receptionist

• To ensure that the amenities in the room are sufficiently supplied for the convenience and comfort
• Offers all possible assistance to guests, performs Service Recovery when necessary
• Familiar with and carries out the policies and procedures established by Hotel YAN and Government's Safety Management Measures
• Answer all incoming calls promptly and pleasantly and ensure that the appropriate connection is made
• Perform all tasks assigned according to established standards and procedures: take messages upon request, handle guests check-in /check-out and calls, maintain equipment and facilities; report any maintenance problems to engineers on duty
• Perform other duties as assigned by the Supervisor or the Management

Requirements

• Able to work on rotating shifts, including weekends and public holidays
• Ability to write and communicate in fluent English
• Ability to use organisation's current computer system
• Pleasant disposition with good interpersonal skills
• Able to work in a fast-paced environment