Guest Service Team Leader

Pan Pacific Hotels Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A luxury hotel in Singapore is seeking a Guest Service Team Leader for the Gym & Pool facilities. This role focuses on enhancing guest experiences, maintaining service excellence, and managing team operations. The ideal candidate should have at least two years of relevant experience and qualifications in hospitality management. The hotel prides itself on providing a warm and inviting environment, with a commitment to outstanding service and guest satisfaction.

Qualifications

• Minimum of two years of relevant experience in a hospitality-related role.
• Experience in leading teams and improving guest experiences.

Responsibilities

• Oversee the Gym & Pool area ensuring cleanliness and maintenance.
• Manage guest feedback and maintain high service standards.
• Train and manage team members in service excellence.

Skills

Proactive approach

Guest relations skills

Inventory management

Education

Qualifications in hospitality management

Job description

Singapore

Pan Pacific Orchard, Singapore

Spa & Fitness

Job Grade

Full Time

Pan Pacific Orchard, Singapore is an award-winning destination hotel, recognised with multiple accolades for its excellence in both design and hospitality. Featuring the visionary architecture of renowned WOHA, the hotel is located in the prestigious Orchard Road district and redefines the city’s skyline with four themed open‑air terraces—Forest, Beach, Garden, and Cloud—each offering a distinctive experience.

Within the Forest Terrace, our signature restaurant, Mosella, introduces a Mediterranean sharing concept with a refreshingly modern twist. The Beach Terrace brings a resort‑like ambience to the heart of the city, while the Garden Terrace is home to Florette, our luxurious specialty cocktail bar. At the top of the Cloud Terrace, level 18 houses the Claymore Ballroom, Orchard’s highest pillarless ballroom.

Operated by Pan Pacific Hotels Group, a member of UOL Group Limited, Pan Pacific Orchard exemplifies the group’s signature of sincere and graceful luxury. As an award‑winning property, it’s not only a premier destination for guests but also an inspiring and rewarding place to work, where employees are part of a team that continues to earn recognition on the global stage.

The Role

Be part of an amazing team at PAN PACIFIC ORCHARD SINGAPORE to redefine hospitality and grow your hospitality career!

As a Guest Service Team Leader (Gym & Pool), you will enhance the guest experience by driving impeccable service, manage inventory and equipment, and handle guest feedback at the gym and pool facilities. Your leadership will drive exceptional service standards and maintain a high level of guest satisfaction.

Our Expectations

• Oversee the operation and upkeep of the Gym & Pool area during opening hours, ensuring a clean and inviting environment for guests.
• Ensure all facilities and equipment are consistently maintained to the highest standards.
• Take ownership of the facilities and equipment, promptly reporting any issues to guarantee optimal operational conditions.
• Address and follow up on any malfunctions or concerns related to facilities and equipment.
• Respond to guest feedback and requests with professionalism, enhancing their experience.
• Foster positive guest relations by engaging with all visitors warmly and attentively.
• Stay informed about daily VIP and lobby movements to anticipate guest needs effectively.
• Take charge of the overall Guest Experience at the Gym and Pool facilities, ensuring satisfaction and comfort for all patrons.
• Support the Lifestyle Manager in training and managing team members to uphold service excellence.

Talent Profile

We’re looking for a proactive Guest Service Team Leader with at least two years of relevant experience and qualifications in hospitality management (preferred). If you believe you are the right fit for the role, write in to have a chat with us!

How to Apply

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