Guest Service Assistant

NOKO GLOBAL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A hospitality company in Singapore is seeking a friendly and professional Guest Service Assistant. The ideal candidate will be responsible for providing exceptional customer service, managing reservations, and ensuring a welcoming environment for guests. Key responsibilities include greeting guests, handling inquiries, and collaborating with other departments to enhance guest experience. Flexibility and strong communication skills are essential for this role.

Qualifications

• Hospitality or customer service experience preferred.
• Flexibility to work various shifts, including weekends and holidays.

Responsibilities

• Greet and welcome guests in a friendly manner.
• Respond to guest inquiries and provide information.
• Manage reservations and check-in/check-out processes efficiently.
• Handle guest complaints and resolve issues promptly.
• Maintain an organized and clean front desk area.

Skills

Excellent interpersonal and communication skills

Strong problem-solving abilities

Ability to work in a fast-paced environment

Education

High school diploma or equivalent

Job description

Job Summary:

We are looking for a friendly and professional Guest Service Assistant to join our team. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a welcoming environment. This role involves assisting guests with their inquiries, managing reservations, and contributing to a positive guest experience.

Key Responsibilities:

• Greet and welcome guests in a friendly and courteous manner.
• Respond to guest inquiries and provide information about services and amenities.
• Manage reservations and check-in/check-out processes efficiently.
• Handle guest complaints and resolve issues promptly to ensure satisfaction.
• Maintain an organized and clean front desk area.
• Collaborate with other departments to meet guest needs and enhance their experience.
• Assist with administrative tasks such as data entry and reporting.

Qualifications:

• High school diploma or equivalent; hospitality or customer service experience preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a positive attitude.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficiency in using computer systems and reservation software.
• Flexibility to work various shifts, including weekends and holidays.