Guest Relations Executive (Gilmore/Rempapa)

OUE Restaurants; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading dining establishment in Singapore is looking for a Customer Service Associate to assist guests with inquiries and orders via phone, email, and in-person. The ideal candidate should possess excellent communication and problem-solving skills, with a high school diploma and prior experience in customer service preferred. Responsibilities include managing reservations, operating POS systems, and maintaining hygiene standards. This role offers several benefits including medical insurance and staff discounts.

Benefits

Annual Leave

Performance Bonus

Group Medical Insurance

Staff Discounts

Staff Meals Provided

Qualifications

• Previous experience in customer service, call centre, or restaurant settings is preferred.
• Ability to handle customer complaints with empathy.
• Possess organizational and team management skills.

Responsibilities

• Assist in the first point of contact between guests and the restaurant.
• Manage and operate POS systems, including transactions.
• Attend to guest inquiries or feedback professionally.

Skills

Excellent communication skills

Strong problem-solving skills

Team player

Proficiency in POS systems

Education

High school diploma or equivalent

Tools

POS systems

Online booking systems (e.g., Chope)

Job description

Responsibilities

• Assist in the first point of contact between guests and the restaurant through inquiries via phone, email, or online bookings
• Attend to inquiries and provide relevant information to secure future business or filter incoming inquiries to the relevant department for follow-up
• Answer calls, note down booking reservations, and update accordingly
• Manage and operate POS systems, including all card and cash transactions
• Assist in order‑taking, recommend menu specialties, and upsell current and upcoming promotions
• Check and ensure bills' accuracy before printing it for guests
• Balance cash floats at the start and end of each shift, maintaining financial integrity
• Assist in self‑collection take‑away services for guests, wrapping and packing food products to ensure they are in good condition beforehand to guests
• Handle delivery platform apps and process orders promptly and effectively
• Set up tables and service areas according to SOP
• Assist to clear tables and dishes from the dining area and side stations
• Attend to guest inquiries/feedback politely and professionally and arrange for supervisors to attend to guests where necessary
• Assist in beverage preparation and support daily kitchen operations
• Follow and ensure appropriate personal hygiene and sanitation procedures are met
• Any other duties as assigned by Management

Requirements

• High school diploma or equivalent
• Previous experience in customer service, call centre, or restaurant settings is preferred
• Excellent communication skills; verbally and in writing
• Strong problem‑solving skills with the ability to handle customer complaints effectively and with empathy
• A team player to work collaboratively in a team environment
• Proficiency in POS systems and online booking systems (I.e., Chope)
• Possess organizational and team management skills with a strong and professional approach to guest service

Benefits

• Annual Leave, Family Care Leave, Paid Medical Leave
• Annual Wage Supplement
• Performance Bonus & Annual Salary Increment
• Group Medical, Hospitalisation & Dental Insurance
• Long Service Award
• Professional Growth & Development
• Education Assistance
• External Training Sponsorship
• Staff Discounts
• Staff Referral Scheme
• Staff Meals Provided